Remote Healthcare Billing & Insurance Specialist – Patient Support & Payment Resolution Expert – Tennessee – brighthush

About brighthush

brighthush is a forward‑thinking, patient‑centric organization that has been transforming the healthcare experience for over three decades. We believe that every interaction with a patient should be a moment of clarity, compassion, and empowerment. Our mission is to streamline billing and insurance processes so that patients can focus on what matters most—receiving the care they need without the burden of financial uncertainty.

As a remote‑first company, brighthush offers the flexibility to work from anywhere while still fostering a vibrant, collaborative culture. Whether you’re dialing into a virtual team meeting from your home office or joining us in our Marshfield, WI headquarters, you’ll be part of a community that values innovation, integrity, and continuous learning.

Why Join brighthush?

• Impactful Work: Every call you handle directly improves a patient’s experience and helps them navigate complex billing landscapes.
• Career Growth: From entry‑level roles to team leadership and functional specialties, brighthush supports your professional journey with clear pathways and mentorship.
• Competitive Compensation: We offer a base salary that reflects your expertise, coupled with performance‑based incentives and a comprehensive benefits package.
• Learning & Development: Access to industry certifications, in‑house training, and external learning resources keeps you ahead of evolving healthcare regulations and technology.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our workplace—from hiring practices to daily interactions.

Key Responsibilities

As a Remote Healthcare Billing & Insurance Specialist at brighthush, you will be the frontline advocate for patients, insurers, and law offices. Your role will involve:

• Handling inbound and outbound calls, emails, and chat inquiries related to billing, insurance, and payment options.
• Resolving complex billing and insurance issues—including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility questions, and coding disputes.
• Providing clear, empathetic explanations of payment responsibilities and guiding patients toward suitable payment plans or assistance programs.
• Utilizing scripts and verbatim guidelines to maximize recovery while maintaining a patient‑first approach.
• Documenting all interactions accurately in the client’s CRM and billing systems, ensuring compliance with PHI and SPI regulations.
• Collaborating with internal teams—such as collections, finance, and medical records—to resolve outstanding balances and improve processes.
• Monitoring key performance indicators (KPIs) such as call volume, resolution rate, and call quality, and proactively seeking ways to exceed targets.
• Continuously learning about new billing codes, insurance policies, and regulatory changes to stay ahead of industry trends.
• Participating in ongoing training sessions, quality assurance reviews, and process improvement initiatives.

Essential Qualifications

• High School Diploma or GED (or equivalent). A bachelor’s degree is a plus.
• Minimum of 1–2 years of experience in a call center or healthcare customer service environment.
• Proficiency with multiple computer applications and databases; comfortable navigating complex systems.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages) quickly and accurately.
• Reliable, self‑motivated, and able to work independently in a remote setting while maintaining focus and productivity.
• Demonstrated ability to handle sensitive personal information (PHI) and maintain strict confidentiality.
• Excellent problem‑solving skills and the capacity to manage objections and negotiate payment solutions effectively.

Preferred Qualifications

• Experience with healthcare billing and coding (e.g., CPT, ICD‑10).
• Familiarity with industry software such as Artiva, Cerner Soarian, or EPIC.
• Prior supervisory or team‑lead experience.
• Knowledge of insurance terminology and reimbursement processes.
• Experience in a medical office setting or general understanding of health insurance.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help patients navigate financial challenges.
• Technical Proficiency: Comfortable with multiple software platforms, data entry, and real‑time analytics dashboards.
• Communication: Clear, concise, and persuasive communication across phone, email, and chat.
• Time Management: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Adaptability: Thrive in a fast‑changing environment, quickly learning new processes and tools.
• Team Collaboration: Work seamlessly with cross‑functional teams, both virtually and in person.
• Compliance Awareness: Understand and adhere to HIPAA, PHI, and other regulatory requirements.

Career Growth Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Billing & Insurance Specialist, you can progress to:

• Team Lead – overseeing a group of representatives, coaching performance, and driving team KPIs.
• Billing Specialist – focusing on advanced coding, audit, and revenue cycle optimization.
• Collections Manager – leading the collections strategy and ensuring compliance with industry standards.
• Process Improvement Analyst – identifying bottlenecks and implementing solutions to enhance customer experience.
• Training & Development Coordinator – designing and delivering training modules for new hires and ongoing skill enhancement.

Work Environment & Culture

brighthush champions a hybrid work model that blends the convenience of remote work with the camaraderie of in‑office collaboration. Your typical day may include:

• Morning stand‑up video call with the remote team to align on goals and share updates.
• Dedicated time blocks for deep work, ensuring you can focus on complex billing cases without interruptions.
• Regular quality assurance reviews, where you receive constructive feedback and celebrate successes.
• Quarterly virtual town halls featuring leadership updates, industry insights, and employee spotlights.
• Annual in‑person retreats at our Marshfield, WI headquarters, fostering team bonding and strategic planning.

Compensation & Benefits

While specific numbers may vary based on experience, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible work hours and remote work options.
• Professional development stipend for certifications and courses.
• Employee wellness program, including mental health resources and fitness subsidies.

How to Apply

If you’re ready to make a tangible difference in patients’ lives while advancing your career in a supportive, forward‑thinking environment, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this job

Closing Statement

At brighthush, we’re not just filling a role—we’re building a community of compassionate, skilled professionals who are dedicated to improving the healthcare experience for everyone. If you thrive in a fast‑paced, customer‑focused environment and are eager to grow both personally and professionally, we encourage you to apply today. Together, we can transform the way patients interact with their healthcare finances.