Remote Healthcare Customer Service & Collections Specialist – Billing, Insurance, and Patient Financial Support Expert (Full‑Time, Home Office)
About brighthush and the Future of Healthcare Customer Experience
In an era where healthcare is rapidly shifting toward value‑based care, the financial journey of every patient has become more complex and, at times, overwhelming. At brighthush, we are not just a technology provider; we are a catalyst for change, turning the often stressful experience of medical billing into a seamless, transparent, and compassionate partnership. By harnessing cutting‑edge technology, data‑driven insights, and a team of dedicated professionals, we empower patients to understand their bills, negotiate fair payments, and access the financial assistance they deserve.
Our mission is simple yet powerful: to make every patient feel heard, supported, and financially secure. We partner with hospitals, health systems, and insurance carriers across the United States, delivering world‑class customer service and collections solutions that improve patient satisfaction, reduce bad debt, and support the financial sustainability of providers. As the industry evolves—driven by new payment models, regulatory changes, and a growing emphasis on patient‑centric care—brighthush is positioned at the forefront of this transformation.
We are currently seeking a highly motivated Remote Healthcare Customer Service & Collections Specialist to join our dynamic team. If you thrive in a fast‑paced environment, possess a deep understanding of health insurance, and are passionate about delivering exceptional service, we want to hear from you.
Key Responsibilities
As a Remote Healthcare Customer Service & Collections Specialist, you will be the frontline advocate for patients navigating their financial responsibilities. Your role will blend empathy, analytical thinking, and operational excellence to ensure every patient interaction is positive and productive.
- High‑Volume Call Management: Handle a substantial number of inbound calls daily, ensuring each patient receives timely, accurate, and courteous assistance.
- Billing Inquiry Resolution: Research and respond to complex billing questions, including Explanation of Benefits (EOB) interpretation, claim status, and payment discrepancies.
- Payment Negotiation & Collections: Work collaboratively with patients to develop realistic payment plans, negotiate settlements, and secure timely payments while maintaining compliance with all regulatory requirements.
- Financial Assistance Identification: Identify patients who qualify for financial assistance programs, direct them to appropriate resources, and document eligibility criteria.
- Policy Communication: Clearly explain hospital financial policies, insurance coverage, and payment responsibilities to patients, ensuring transparency and trust.
- Data Accuracy & Confidentiality: Maintain meticulous records in the brighthush EHR system, ensuring data integrity and adherence to HIPAA, federal, and state privacy regulations.
- Production Standards: Meet or exceed departmental productivity metrics, including call handling time, resolution rate, and customer satisfaction scores.
- Continuous Improvement: Participate in training sessions, provide feedback on process enhancements, and stay current with industry best practices.
- Team Collaboration: Work closely with billing, finance, and clinical teams to resolve patient issues and improve overall service quality.
- Other Duties: Perform additional tasks as assigned by the manager to support operational excellence.
Essential Qualifications
- High school diploma or equivalent (required).
- Minimum of 2 years’ experience in healthcare customer service, collections, billing, or insurance.
- Proficiency with the brighthush EHR system (required).
- Strong understanding of Medicare, Medicaid, HMO, PPO, and other payer types.
- Experience interpreting and explaining EOBs and insurance statements.
- Knowledge of HIPAA regulations and commitment to patient confidentiality.
- Advanced computer skills, including Microsoft Word, Excel, and multi‑screen workflow.
- Excellent written and verbal communication, with the ability to convey complex information clearly and empathetically.
- Self‑motivated, critical thinker with strong organizational abilities.
- Ability to work independently from a home office while maintaining a professional environment.
- Physical capability to lift up to 25 pounds and perform routine office tasks.
Preferred Qualifications
- CPAR, CHAA, or CFC certifications.
- Experience working in a hospital or large health system environment.
- Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
- Knowledge of additional payer contracts and billing software.
Skills & Competencies for Success
- Empathy & Patience: Demonstrated ability to listen actively and respond with kindness to patients in distress.
- Negotiation Skills: Skilled at crafting mutually beneficial payment solutions that respect patient circumstances and organizational goals.
- Attention to Detail: Precision in data entry, claim review, and documentation to avoid errors and ensure compliance.
- Time Management: Efficiently juggle multiple calls, follow‑ups, and administrative tasks while maintaining high service quality.
- Technology Proficiency: Comfortable navigating complex EHR interfaces, call‑center software, and virtual collaboration tools.
- Adaptability: Ability to thrive in a rapidly changing environment, embracing new policies, technologies, and customer expectations.
- Team Player: Collaborative mindset, ready to share insights and support colleagues to achieve collective success.
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As a Remote Healthcare Customer Service & Collections Specialist, you will have access to:
- Comprehensive onboarding and ongoing training programs covering billing best practices, insurance regulations, and customer service excellence.
- Mentorship from senior collections managers and billing experts.
- Opportunities to advance into supervisory roles, billing analyst positions, or specialized financial counseling tracks.
- Cross‑functional projects that expose you to finance, compliance, and technology teams.
- Annual performance reviews with clear pathways for career progression and salary increases.
Work Environment & Company Culture
Our remote work model empowers you to balance professional responsibilities with personal commitments. You will receive:
- Fully equipped home office stipend (computer, headset, webcam).
- Flexible scheduling options to accommodate your lifestyle.
- Regular virtual team meetings, town halls, and social events to foster connection and collaboration.
- A culture that values transparency, continuous learning, and a patient‑first mindset.
- Recognition programs that celebrate outstanding performance and innovation.
Compensation, Perks, and Benefits
While specific compensation details are tailored to your experience and location, brighthush offers a competitive salary range that reflects industry standards. In addition to base pay, you will enjoy:
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, holidays, and sick leave.
- Professional development budget and tuition reimbursement.
- Employee wellness programs, including mental health resources.
- Access to a comprehensive benefits portal with state‑specific information.
Why Join brighthush?
When you become part of the brighthush family, you are not just filling a role—you are contributing to a mission that improves patient lives and supports the financial health of healthcare providers. You will work alongside passionate professionals who value integrity, innovation, and impact. Your expertise will directly influence how patients navigate their healthcare journeys, making a tangible difference in their lives.
Ready to Make an Impact?
If you are a dedicated, patient‑focused professional with a strong background in healthcare billing and collections, we invite you to apply today. Join us in shaping the future of patient financial experience, and help us bring clarity, compassion, and confidence to every call.