Senior Customer Success Manager – Public Sector Renewals & Retention Specialist – Remote, brighthush

About brighthush

brighthush is a global trailblazer in delivering secure, high‑performance digital experiences for governments, enterprises, and public‑sector organizations worldwide. Our distributed cloud platform spans every continent, enabling public agencies to keep citizens connected, protect sensitive data, and deliver critical services at scale. At brighthush, we’re on a mission to make the internet faster, safer, and more reliable for everyone—especially those who depend on it for public safety, education, and essential services.

Why brighthush is the Place to Grow Your Career

In a world where digital transformation is no longer optional, brighthush is redefining how public‑sector customers manage change. We blend cutting‑edge technology with a deep commitment to customer success, creating a culture where innovation, collaboration, and impact thrive. As a remote‑first organization, we give you the flexibility to work from anywhere while staying connected to a vibrant community of experts who are passionate about solving complex challenges.

Role Overview

As a Senior Customer Success Manager focused on Public Sector Renewals & Retention, you will be the strategic partner that ensures our government and public‑sector clients continue to derive maximum value from brighthush’s solutions. You will own the entire renewal lifecycle, drive upsell opportunities, mitigate churn, and collaborate cross‑functionally to refine processes and deliver an exceptional customer experience.

Key Responsibilities

• Renewal Lifecycle Management – Own the end‑to‑end renewal process from initial outreach to final contract closure, ensuring a seamless experience for our public‑sector partners.
• Forecasting & Reporting – Maintain accurate renewal forecasts and track progress in the CRM, providing transparent visibility to leadership and stakeholders.
• Relationship Building – Cultivate strong, trusted relationships with internal teams, distribution partners, and external government stakeholders to maximize value and satisfaction.
• Upsell & Cross‑Sell Opportunities – Identify and act on product expansion opportunities that align with client needs, driving revenue growth while enhancing service delivery.
• Risk Management – Monitor engagement metrics to spot at‑risk accounts, proactively mitigating churn through targeted outreach and tailored solutions.
• Process Optimization – Collaborate with operations to streamline renewal workflows, improve efficiency, and implement best practices across the organization.
• Thought Leadership – Represent brighthush at industry events, webinars, and client meetings, positioning the company as a trusted advisor in public‑sector digital transformation.
• Data‑Driven Insights – Leverage analytics to uncover trends, forecast revenue, and recommend strategic initiatives that enhance customer lifetime value.

Essential Qualifications

• 3+ years of experience in public‑sector sales, renewals, or account management within a technology or cloud services environment.
• Proven track record of meeting or exceeding renewal targets and driving customer satisfaction.
• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non‑technical audiences.
• Strong organizational skills, capable of managing a high‑volume portfolio while meeting tight deadlines.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and standard office productivity tools.
• Proactive, solutions‑focused mindset, adept at navigating complex stakeholder landscapes.
• Experience with contract negotiation, renewal strategy, and upsell tactics in a B2B environment.
• Demonstrated ability to collaborate with cross‑functional teams, including Sales, Product, Engineering, and Legal.

Preferred Qualifications

• Experience working with government agencies or public‑sector partners, understanding their procurement processes and compliance requirements.
• Background in cloud computing, edge security, or content delivery networks.
• Knowledge of AI and machine‑learning applications in public‑sector contexts.
• Demonstrated ability to lead cross‑functional initiatives and influence decision‑makers.
• Certifications in sales, account management, or cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator).
• Experience with data‑driven forecasting models and advanced analytics tools.

Skills & Competencies

• Strategic Account Management
• Contract Negotiation & Closing
• Customer Retention & Upsell Strategy
• Data‑Driven Forecasting
• Stakeholder Engagement & Influence
• Process Improvement & Automation
• Cross‑Functional Collaboration
• Analytical Thinking & Problem Solving
• Time Management & Prioritization
• Adaptability & Resilience
• Digital Literacy & Technical Acumen

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a comprehensive growth ecosystem designed to help you reach new heights:

• Structured Mentorship Programs – Pair with senior leaders in sales and customer success to gain insights, guidance, and career advice.
• Industry‑Leading Training Resources – Access certifications in cloud, security, AI, and more, with company‑sponsored tuition reimbursement.
• High‑Impact Projects – Lead initiatives that shape the future of public‑sector digital services, from product roadmap contributions to customer advocacy programs.
• Clear Career Pathways – Progress from Customer Success Manager to Senior Manager, Director, and beyond, with transparent promotion criteria.
• Performance Reviews Focused on Growth – Receive actionable feedback and development plans that align with your career aspirations.
• Global Exposure – Work with clients across multiple regions, gaining a deep understanding of diverse public‑sector landscapes.

Work Environment & Culture

Our culture is built on three pillars: Innovation, Collaboration, and Impact. We celebrate diverse perspectives, encourage experimentation, and reward results that benefit our public‑sector clients. As a remote‑first organization, we provide:

• Flexible work arrangements that respect your personal and professional commitments.
• Virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• A supportive community of peers who are passionate about technology and public service.
• Access to state‑of‑the‑art collaboration tools that keep you connected no matter where you are.
• Regular “Ask Me Anything” sessions with founders and executives.
• Community volunteer opportunities aligned with public‑sector impact.

Compensation & Benefits

brighthush offers a competitive total rewards package that reflects your experience, expertise, and the value you bring to our public‑sector partners. While specific figures vary by location and role, you can expect:

• Base salary plus performance‑based commissions that reward your success in renewals and upsell.
• Equity opportunities and an Employee Stock Purchase Plan (ESPP) to share in our growth.
• Comprehensive health, dental, and vision coverage, including mental health resources.
• Retirement savings plan with company match, 401(k) options, and financial wellness tools.
• Generous paid time off (PTO), company holidays, and flexible sick leave.
• Parental leave and family‑friendly benefits to support work‑life balance.
• Employee assistance program focusing on mental and financial wellness.
• Access to wellness stipends, gym memberships, and virtual fitness classes.
• Annual learning stipend for conferences, courses, and certifications.

How to Apply

Ready to take the next step in your career and help public‑sector organizations thrive? Submit your application through our careers portal or send your résumé directly to [email protected]. We look forward to learning how your expertise can drive success for our clients and our team.

Join brighthush today and be part of a mission‑driven organization that is shaping the future of public‑sector digital services.