Remote Healthcare Customer Service Representative – 11:30am to 8pm EST – Join brighthush’s Innovative Claims Recovery Team

About brighthush

brighthush is a forward‑thinking healthcare solutions provider that empowers American employees and their families with high‑quality, affordable care. With a mission rooted in transparency, compassion, and financial stewardship, brighthush has earned recognition as one of USA Today’s Top Workplaces for 2026 and has been celebrated by the Boston Globe, Courier Journal, and Louisville Business First for its unwavering commitment to inclusivity, enjoyment, and empathy. As a fully remote organization, brighthush offers the flexibility to work from anywhere while maintaining a vibrant, collaborative culture that values every team member’s voice.

Role Overview

As a Remote Healthcare Customer Service Representative, you will be the frontline advocate for our clients, insureds, attorneys, and adjusters. Your primary mission is to gather critical accident details, assess potential recovery sources, and seamlessly route cases to the appropriate recovery specialists. Working within a high‑volume call center environment, you will provide exceptional service, protect company assets, and contribute to brighthush’s reputation for excellence in claims recovery.

Key Responsibilities

• High‑Volume Customer Interaction: Handle a diverse mix of inquiries via phone, voicemail, fax, scanned correspondence, and email, ensuring timely and accurate responses.
• Accurate Data Collection: Gather accident details, claimant information, and supporting documentation to determine potential recovery avenues.
• Case Routing & Promotion: Identify and promote client‑ and brighthush‑generated referrals, activating cases that align with recovery objectives.
• Real‑Time Support: Assist callers with data collection, education, and troubleshooting, providing clear guidance and empathy.
• System Utilization: Leverage internal platforms to retrieve, update, and document case information, ensuring data integrity and compliance with company policies.
• Documentation & Reporting: Enter attorney and adjuster details into the system, generate weekly client reports, and maintain meticulous records.
• Quality Assurance: Review scanned documentation for systematic updates, such as brighthush Accident Questionnaires, and ensure all updates are accurately reflected.
• Security & Compliance: Protect company assets by adhering to information security policies, preventing unauthorized access, disclosure, or modification.
• Team Collaboration: Respond to department requests via the online questionnaire portal, collaborate with recovery specialists, and contribute to continuous improvement initiatives.
• Shift Flexibility: During the first four weeks of training, adapt to earlier shift schedules to support team needs and maintain coverage.

Essential Qualifications

• Minimum of 2 years’ experience in a law firm, insurance company, third‑party administrator (TPA), or medical field.
• Proven call center experience with a track record of managing high‑volume inquiries.
• Strong verbal and written communication skills, with a focus on telephone etiquette and emotional intelligence.
• Exceptional time‑management and organizational abilities, capable of pivoting between tasks under pressure.
• Meticulous attention to detail and a commitment to accurate documentation.
• Self‑motivated, deadline‑driven, and able to work both independently and as part of a collaborative team.
• High School diploma or equivalent (preferred).
• Bilingual proficiency is a plus but not required.

Preferred Qualifications

• Experience with claims recovery or medical billing processes.
• Familiarity with national databases used for third‑party claim identification.
• Previous exposure to remote work environments and virtual collaboration tools.
• Knowledge of HIPAA and other healthcare compliance regulations.

Skills & Competencies

• Customer‑Centric Mindset: Deliver service‑driven interactions that exceed client expectations.
• Analytical Thinking: Assess complex information quickly to determine recovery potential.
• Problem‑Solving: Resolve caller issues efficiently while maintaining a positive tone.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Player: Collaborate across departments to achieve shared goals.
• Technology Proficiency: Comfortable navigating multiple systems, video IP phones, and multi‑screen setups.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have the opportunity to:

• Progress into senior case management or recovery specialist roles.
• Participate in leadership development programs focused on communication, negotiation, and strategic thinking.
• Access continuous learning resources, including webinars, industry certifications, and cross‑functional training.
• Contribute to process improvement initiatives that shape the future of claims recovery.

Work Environment & Company Culture

brighthush’s remote-first culture empowers you to work from the location that best suits your lifestyle while staying connected to a supportive, high‑performing team. Our culture is built on:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Empathy: A commitment to understanding and supporting both our clients and colleagues.
• Innovation: Encouraging creative solutions to complex healthcare challenges.
• Work‑Life Balance: Flexible scheduling and remote work options that respect personal commitments.
• Recognition: Regular acknowledgment of outstanding performance through awards, bonuses, and public shout‑outs.

Compensation & Benefits

We offer a competitive base salary of $47,000 per year, complemented by a comprehensive benefits package designed to support your health, well‑being, and financial security:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and mental health resources.
• Flexible work hours and remote work stipend for home office setup.
• Performance‑based bonuses and incentive programs.

How to Apply

Ready to join a team that values excellence, innovation, and your personal growth? Submit your application through our careers portal and take the first step toward a rewarding career with brighthush.

Closing Statement

As a Remote Healthcare Customer Service Representative at brighthush, you will play a pivotal role in ensuring that American employees receive the care and financial support they deserve. Your dedication to service, analytical acumen, and collaborative spirit will help us continue to recover funds efficiently while maintaining the highest standards of client satisfaction. If you are passionate about healthcare, thrive in a dynamic environment, and are eager to grow professionally, we invite you to apply today and become part of brighthush’s mission to transform the future of claims recovery.