Remote Healthcare Customer Service Representative – Billing & Insurance Specialist (NC) – Join brighthush

About brighthush

brighthush is a forward‑thinking healthcare solutions provider that has been empowering patients, providers, and payers for over three decades. Our mission is simple: to make healthcare more accessible, transparent, and affordable by delivering world‑class customer service and billing expertise. We operate in a fast‑evolving industry where technology, compliance, and empathy intersect, and we’re looking for passionate individuals who want to grow their careers while making a real difference in people’s lives.

Why brighthush?

• Remote‑First Flexibility – Work from the comfort of your home or from our state‑of‑the‑art office in Marshfield, WI.
• Continuous Learning – Access to industry‑leading training, certifications, and mentorship programs.
• Impactful Work – Every call you handle helps patients navigate complex billing and insurance landscapes, ensuring they receive the care they deserve.
• Inclusive Culture – We celebrate diversity, encourage collaboration, and foster an environment where every voice is heard.
• Competitive Compensation – Base salary, performance bonuses, and a comprehensive benefits package.

Role Overview

As a Remote Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for patients, law offices, insurance companies, and other external partners. Your primary focus will be resolving billing and insurance inquiries with patience, empathy, and professionalism. You will manage inbound and outbound calls, written communications, and work independently to exceed key performance indicators (KPIs) such as call volume, resolution rate, and customer satisfaction scores.

Key Responsibilities

• Handle inbound calls from patients, attorneys, insurance carriers, and other stakeholders to resolve complex billing and insurance issues.
• Initiate outbound calls to patients with aging balances, offering payment options and assistance programs.
• Answer detailed questions about deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility, and coding disputes.
• Review financial statements and recommend payment plans or assistance programs in line with brighthush guidelines.
• Navigate and document account information accurately using internal and client systems.
• Use scripts and verbatims strategically to maximize recovery while maintaining a compassionate tone.
• Handle objections and concerns with confidence, guiding patients toward viable payment solutions.
• Maintain meticulous notes, codes, and documentation with minimal errors.
• Adhere to brighthush Core Values and Strategic Anchors, ensuring compliance with all policies and regulations.
• Collaborate with cross‑functional teams (Billing, Collections, Compliance) to resolve escalated issues.
• Participate in ongoing training and professional development to stay current on industry best practices.

Essential Duties and Responsibilities

• Resolve complex billing and insurance inquiries for patients, law offices, and insurance companies.
• Make outbound calls to patients with aging balances, offering payment options and assistance programs.
• Answer complex billing and insurance questions, including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility issues, and coding disputes.
• Review financial information and recommend payment options or assistance programs in accordance with client guidelines.
• Manage objections and concerns from consumers, guiding them through payment resources and referrals.
• Use required scripts and verbatims skillfully to maximize potential recovery on each call.
• Maintain a working understanding of account requirements, leveraging documentation and resources as needed.
• Document account details accurately, including notes and codes, with minimal errors.
• Work efficiently within internal and client systems, ensuring data integrity.
• Adhere to brighthush Core Values and Strategic Anchors.
• Perform additional duties as assigned based on business needs.

Required Qualifications

• High School Diploma or equivalent (GED) – required.
• Prior experience in a call center and healthcare customer service setting – preferred.
• Strong verbal and written communication skills, with proper grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases.
• Moderate to advanced keyboard typing and navigation skills.
• Ability to manage multiple tasks simultaneously while maintaining focus.
• Reliable, responsible, and self‑motivated with a strong work ethic.
• Understanding of sensitive personal information (SPI) and protected health information (PHI) confidentiality requirements.
• Basic math skills (addition, subtraction, multiplication, division, percentages).
• Prior supervisory experience is a plus.

Preferred Qualifications

• Familiarity with Artiva, Cerner Soarian, and EPIC systems.
• Working knowledge of medical billing and coding.
• Experience in a medical office or general understanding of health insurance.
• Experience handling complex billing and insurance disputes.
• Knowledge of payment assistance programs and financial counseling.

Skills & Competencies

• Customer‑Centric Mindset – Empathy, patience, and a genuine desire to help patients navigate financial challenges.
• Problem‑Solving – Ability to analyze billing issues, identify root causes, and propose effective solutions.
• Communication – Clear, concise, and professional communication across phone, email, and chat.
• Attention to Detail – Accurate data entry, documentation, and adherence to compliance standards.
• Time Management – Efficiently handle high call volumes while meeting or exceeding KPIs.
• Adaptability – Thrive in a dynamic environment with evolving policies, technology, and customer needs.
• Team Collaboration – Work effectively with cross‑functional teams and share best practices.
• Technology Proficiency – Comfortable with CRM, billing software, and virtual collaboration tools.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you can progress to:

• Team Lead – Oversee a group of representatives, mentor new hires, and drive team performance.
• Billing Analyst – Dive deeper into billing processes, coding accuracy, and revenue optimization.
• Compliance Specialist – Ensure adherence to regulations, policies, and industry standards.
• Project Manager – Lead initiatives to improve customer experience, workflow efficiency, and technology integration.

We support your growth with mentorship programs, tuition reimbursement for relevant certifications, and access to industry conferences.

Work Environment & Culture

brighthush offers a hybrid work model that blends remote flexibility with the occasional in‑office collaboration. Your typical day may include:

• Working from a home office with a dedicated desk, high‑speed internet, and a quiet environment.
• Participating in daily stand‑ups via video conferencing to align on goals and share updates.
• Using screen‑sharing tools to collaborate with teammates on complex cases.
• Engaging in regular training sessions to stay current on billing regulations and software updates.
• Enjoying a supportive culture that values work‑life balance, mental health, and continuous improvement.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary with performance‑based bonuses tied to KPIs.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including mental health resources.
• Technology stipend for home‑office setup.

How to Apply

Ready to join a team that values expertise, empathy, and innovation? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply Now

Closing Statement

At brighthush, you’ll be more than just a call center agent—you’ll be a trusted partner helping patients navigate the complex world of healthcare billing. If you’re driven by a passion for customer service, eager to grow in a dynamic environment, and ready to make a tangible impact, we want to hear from you. Join us and help shape the future of patient financial experience.