Remote Healthcare Customer Service Representative – Insurance Expertise, Billing & Patient Financial Support Specialist

About brighthush and the Healthcare Customer Service Landscape

At brighthush, we are redefining the way patients experience healthcare support. Our mission is to empower individuals to navigate the complex world of medical billing, insurance, and financial assistance with confidence and clarity. As a leader in the healthcare customer service arena, brighthush combines cutting‑edge technology, compassionate care, and a culture of continuous learning to deliver exceptional service to patients across the United States.

In today’s rapidly evolving healthcare environment, the role of a Customer Service Representative is more critical than ever. Patients face intricate billing statements, diverse insurance plans, and often need guidance to secure financial assistance. Our remote team members are the frontline ambassadors who bridge the gap between patients and the financial systems that support them. By joining brighthush, you become part of a dynamic, mission‑driven organization that values empathy, expertise, and innovation.

Key Responsibilities

As a Remote Healthcare Customer Service Representative at brighthush, you will be responsible for a high volume of inbound calls, complex billing inquiries, and patient financial support. Your day‑to‑day tasks will include:

• Managing Inbound Calls: Handle a steady stream of patient inquiries with professionalism, ensuring each call is resolved efficiently and accurately.
• Billing Research & Resolution: Investigate billing questions, interpret Explanation of Benefits (EOB) statements, and provide clear, concise explanations to patients.
• Payment Negotiation: Work collaboratively with patients to negotiate payment plans, ensuring compliance with hospital financial policies and maximizing patient satisfaction.
• Financial Assistance Identification: Identify patients eligible for financial assistance programs and guide them through the application process.
• Data Accuracy & Confidentiality: Maintain meticulous records in the Electronic Health Record (EHR) system, ensuring HIPAA compliance and safeguarding sensitive information.
• Production Standards: Meet or exceed department and client production metrics, contributing to the overall success of the team.
• Continuous Improvement: Participate in training sessions, share best practices, and suggest process enhancements to improve service quality.
• Ad Hoc Duties: Support the manager with additional tasks as needed, demonstrating flexibility and a proactive mindset.

Essential Qualifications

To thrive in this role, you should possess the following:

• High school diploma or equivalent (required).
• Minimum of 2 years’ experience in healthcare customer service, collections, billing, or insurance support.
• Proficiency with Epic EHR and other billing systems.
• Strong understanding of Medicare, Medicaid, HMO, PPO, and other contract payers.
• Excellent written and verbal communication skills, with the ability to convey complex information in a clear, empathetic manner.
• Advanced computer skills, including Microsoft Word, Excel, and multi‑screen navigation.
• Self‑motivated, critical thinker with strong organizational abilities.
• Ability to read, interpret, and explain EOB statements accurately.
• Knowledge of HIPAA regulations and commitment to maintaining confidentiality.
• Experience working from home in a professional, distraction‑free environment.

Preferred Qualifications

While not mandatory, the following credentials will set you apart:

• CPAR, CHAA, and CFC certifications.
• Experience with brighthush’s proprietary financial assistance workflow.
• Prior exposure to a large hospital or health system’s billing environment.
• Demonstrated success in meeting or exceeding call center performance metrics.
• Multilingual capabilities to serve a diverse patient population.

Skills & Competencies for Success

Beyond the technical qualifications, we value the following soft skills and competencies:

• Empathy & Patience: Ability to listen actively and respond with kindness, especially when dealing with distressed or confused patients.
• Problem‑Solving: Quick thinker who can navigate complex billing scenarios and find workable solutions.
• Attention to Detail: Precision in data entry and record‑keeping to avoid costly errors.
• Time Management: Efficiently juggle multiple calls and tasks while maintaining high quality.
• Team Collaboration: Willingness to share insights and support colleagues in a remote setting.
• Adaptability: Comfortable with evolving policies, new technologies, and shifting patient needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career advancement. As a Remote Healthcare Customer Service Representative, you will have access to:

• Structured onboarding and ongoing training programs covering billing systems, insurance nuances, and patient communication.
• Mentorship from senior representatives and managers who provide guidance and career advice.
• Opportunities to transition into specialized roles such as Billing Analyst, Collections Specialist, or Customer Experience Lead.
• Access to industry certifications (e.g., CPAR, CHAA, CFC) through sponsorship and study resources.
• Regular performance reviews that highlight growth areas and reward achievements.
• Participation in cross‑functional projects that broaden your skill set and expose you to new facets of healthcare operations.

Company Culture & Work Environment

brighthush thrives on a culture of inclusion, transparency, and continuous improvement. Even though you will be working remotely, you will feel part of a vibrant community thanks to:

• Daily virtual huddles and weekly team meetings to share updates and celebrate wins.
• Open‑door communication channels with leadership, ensuring your voice is heard.
• Regular virtual social events, such as trivia nights, wellness challenges, and holiday celebrations.
• Access to a digital resource library featuring webinars, podcasts, and e‑learning modules.
• Commitment to work‑life balance, with flexible scheduling options that accommodate personal commitments.

Compensation & Perks

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote healthcare customer service roles.
• Performance‑based bonuses tied to call quality, customer satisfaction, and production metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for certifications and training.
• Technology stipend to equip your home office with the necessary tools.
• Employee wellness program, including virtual fitness classes and mental health resources.

How to Apply

Ready to make a difference in patients’ lives while advancing your career? Click the link below to submit your application and join the brighthush family:

Apply to this Job

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Licenses & Certifications

While not mandatory, the following certifications are highly valued and may enhance your candidacy:

• CPAR (Certified Professional in Accounts Receivable)
• CHAA (Certified Health Administration Associate)
• CFC (Certified Financial Counselor)

Work Environment & Physical Requirements

As a remote employee, you will work from a temperature‑controlled home office. You will be required to:

• Use a webcam and remain on camera 100% of the scheduled shift.
• Operate a computer with a standard keyboard and multi‑screen setup.
• Read and comprehend information from computer terminals and written resources.
• Stand, walk, and occasionally lift or move up to 25 pounds.
• Use hands to handle tools or controls, reach with arms, and maintain balance while performing tasks.

We are excited to welcome dedicated, compassionate professionals to our remote team. If you are passionate about helping patients navigate their healthcare finances and thrive in a fast‑paced, technology‑driven environment, we encourage you to apply today.