Remote Healthcare Customer Service Representative – Patient Engagement & Support Specialist

About brighthush and the Healthcare Innovation Landscape

brighthush is a forward‑thinking leader in the evolving healthcare ecosystem, dedicated to transforming how patients, providers, and payers connect. Our mission is to empower individuals to take control of their health journeys through seamless, compassionate communication and data‑driven insights. By blending cutting‑edge technology with a human touch, we create a healthier future for communities across the nation.

As a Remote Healthcare Customer Service Representative, you will be the frontline ambassador of brighthush’s commitment to patient care. You will engage with members, help them navigate their health plans, and ensure that every interaction reflects our core values of empathy, integrity, and excellence.

Why Join brighthush?

• Impactful Work – Every call you make can change a patient’s health trajectory.
• Remote Flexibility – Work from the comfort of your home office while staying connected to a vibrant team.
• Growth Opportunities – Access to continuous learning, mentorship, and clear career pathways.
• Inclusive Culture – A diverse, supportive environment that celebrates every voice.
• Competitive Compensation & Benefits – Earn $15.00 per hour plus a comprehensive benefits package.

Key Responsibilities

As an Engagement Specialist, your daily responsibilities will include:

• Providing exceptional customer service via telephone, ensuring each member feels heard, respected, and supported.
• Guiding members toward scheduling care assessments, preventive screenings, and other essential health services.
• Identifying and addressing healthcare-related concerns through proactive outreach programs.
• Responding to the needs of a 24/7/365 operation, including after‑hours and weekend calls, as required.
• Researching eligibility, verifying benefits, and coordinating call backs to resolve issues efficiently.
• Meeting and exceeding established service, sales, and business objectives by maintaining high performance standards.
• Communicating effectively with callers from diverse socio‑economic, cultural, geographic, racial, and age groups.
• Multi‑tasking by simultaneously listening, speaking, and documenting information with precision.
• Using active listening skills to capture detailed information and document interactions accurately.

Essential Qualifications

• High school diploma or General Education Degree (GED) required.
• Strong reading, writing, and comprehension skills for instructions and correspondence.
• Proficiency in Microsoft Office and the ability to navigate multiple programs, including dual‑screen setups.
• Reliable attendance and strict adherence to a published schedule.
• Solid judgment skills for problem resolution and decision making.
• Spanish language proficiency is a plus, enhancing communication with a broader member base.

Preferred Qualifications

• Prior experience in a customer service or call center environment, preferably within healthcare.
• Familiarity with healthcare terminology, insurance benefits, and member engagement strategies.
• Experience using customer relationship management (CRM) systems and call‑center software.
• Demonstrated ability to handle high‑volume, fast‑paced call environments with composure.
• Knowledge of HIPAA regulations and commitment to maintaining confidentiality.

Skills & Competencies for Success

• Empathy & Compassion – Ability to connect with members on a personal level.
• Communication Excellence – Clear, concise, and culturally sensitive communication.
• Problem‑Solving – Analytical mindset to diagnose and resolve member issues.
• Time Management – Efficiently juggle multiple tasks while maintaining quality.
• Adaptability – Thrive in a dynamic environment with evolving processes.
• Team Collaboration – Work seamlessly with cross‑functional teams to deliver outstanding service.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear trajectory for advancement. As a Remote Healthcare Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering healthcare systems, technology tools, and soft‑skill development.
• Mentorship from experienced leaders who guide your professional growth.
• Internal promotion pathways to roles such as Senior Engagement Specialist, Team Lead, or Healthcare Operations Analyst.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the organization.
• Regular performance reviews with actionable feedback and development plans.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, creativity, and innovation. We empower our team members through:

• Trust and autonomy – you have the freedom to manage your work while aligning with our mission.
• Opportunities for growth – continuous learning and skill enhancement are integral to our culture.
• Accountability – we hold ourselves to high standards and celebrate achievements.
• Inclusive community – diversity is celebrated, and every voice is valued.
• Employee wellness – initiatives such as wellness programs, flexible spending accounts, and mental health resources support your well‑being.

Compensation & Benefits

• Hourly Pay – $15.00 per hour.
• Health, Dental & Vision Insurance – Comprehensive coverage for you and your family.
• 401(k) Plan with Company Match – Secure your future with a robust retirement plan.
• Paid Time Off (PTO) & Paid Holidays – Balance work and life with generous leave policies.
• Flexible Spending Accounts (FSAs) – Manage healthcare expenses with tax‑advantaged accounts.
• Employee Wellness Programs – Access to fitness, mental health, and wellness resources.
• Career Development & Growth Opportunities – Continuous learning and advancement pathways.

How to Apply

Ready to make a difference from your home office? We invite you to apply directly through our official career portal. Please note that we are not accepting resumes from external staffing agencies or recruiters. To be considered for this role, submit your application through the link below:

Apply to this Remote Healthcare Customer Service Representative Position

Important Information

• Start Date: 11/5/2026.
• Remote work is available; however, certain states (AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, PR) are currently not authorized for this position due to internal business considerations.
• Completion of assessments may be required before moving forward in the hiring process. All assessments must be completed independently; any unauthorized assistance will result in disqualification.
• brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• For any concerns about recruitment scams, please contact our recruiting team at [email protected].

Join brighthush – Where Every Conversation Counts

At brighthush, we turn everyday conversations into meaningful connections that help people take charge of their health. If you are passionate about healthcare, thrive on empathy, and enjoy interacting with patients, providers, and pharmacies, we would love to have you on our team. Apply today and become a vital part of a company that values your expertise, supports your growth, and empowers you to make a real difference.