Remote Healthcare Customer Support Specialist – Patient Engagement & Billing Excellence – Join brighthush's Innovative Telehealth Team

About brighthush

At brighthush, we’re redefining the future of healthcare by combining cutting‑edge technology with compassionate, patient‑first care. Our mission is to empower individuals to take control of their health journeys through seamless digital experiences, personalized support, and a culture that values curiosity, collaboration, and continuous learning. As a rapidly growing player in the telehealth space, brighthush is committed to delivering high‑quality, accessible care to patients across the country, and we’re looking for talented professionals who share our passion for innovation and service excellence.

Why Join brighthush?

• Impactful Work – Every interaction you handle helps patients navigate their health plans, access critical services, and feel supported during challenging times.
• Remote Flexibility – Work from anywhere with a reliable internet connection. Our schedule is designed to accommodate a variety of lifestyles while ensuring coverage for our patients.
• Growth & Development – We invest in your professional growth through structured training, mentorship programs, and opportunities to advance into leadership roles.
• Inclusive Culture – Diversity, equity, and inclusion are at the core of everything we do. We celebrate unique perspectives and foster an environment where everyone can thrive.
• Competitive Compensation & Benefits – Starting at $19.00 per hour, with a comprehensive benefits package after three months, and a one‑month training period that counts toward your employment start date.

Key Responsibilities

As a Remote Healthcare Customer Support Specialist, you will be the frontline advocate for our Early Out Service patients. Your day‑to‑day tasks will include:

• Providing timely, accurate, and empathetic assistance to patients via phone, chat, and email.
• Handling medical billing inquiries, processing payments, and ensuring all transactions are recorded correctly.
• Collaborating with cross‑functional teams—billing, compliance, and clinical—to resolve complex patient issues.
• Maintaining high production and quality standards, including call metrics, response times, and customer satisfaction scores.
• Using our CRM and billing systems to log interactions, update patient records, and track follow‑up actions.
• Participating in continuous improvement initiatives, such as process reviews, training sessions, and feedback loops.
• Adhering to HIPAA regulations and company policies to protect patient privacy and data security.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a healthcare or billing environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computer systems, including Microsoft Office, web browsers, and customer relationship management (CRM) platforms.
• Ability to work independently in a remote setting, managing time effectively and meeting daily targets.
• Excellent problem‑solving skills and a calm, patient demeanor when handling sensitive inquiries.
• Knowledge of medical billing codes, insurance terminology, and payment processing is highly desirable.

Preferred Qualifications

• Experience with telehealth platforms or virtual care solutions.
• Familiarity with HIPAA compliance and data privacy best practices.
• Previous exposure to call center metrics such as average handle time (AHT), first‑contact resolution (FCR), and customer satisfaction (CSAT).
• Background in healthcare administration, nursing, or related fields.

Skills & Competencies

• Customer‑Centric Mindset – A genuine desire to help patients and a commitment to delivering exceptional service.
• Technical Aptitude – Quick learner who can navigate multiple software applications and troubleshoot basic technical issues.
• Attention to Detail – Accuracy in data entry, billing calculations, and documentation is critical.
• Time Management – Ability to juggle multiple tasks, prioritize effectively, and meet strict deadlines.
• Team Collaboration – Strong interpersonal skills to work seamlessly with colleagues across departments.
• Adaptability – Comfortable with evolving processes, new technologies, and changing patient needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Healthcare Customer Support Specialist, you’ll have a clear pathway to advance into:

• Senior Support Specialist – Lead complex cases, mentor new hires, and influence process improvements.
• Team Lead – Manage a small group of specialists, oversee performance metrics, and drive team success.
• Billing Analyst – Dive deeper into medical billing, coding, and revenue cycle management.
• Customer Experience Manager – Shape the overall patient journey, develop strategies, and lead cross‑functional initiatives.

We also offer ongoing training programs, certifications, and access to industry conferences to keep your skills sharp and your career trajectory upward.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and teamwork. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team huddles, social events, and wellness check‑ins.
• A culture that encourages innovation, feedback, and open communication.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive hourly rate of $19.00, with the following benefits after three months of employment:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Professional development stipend and tuition reimbursement.
• Employee assistance program and mental health resources.
• Monthly stipend for home office equipment and internet usage.

Additionally, the one‑month training period counts toward your employment start date, ensuring you’re fully equipped to excel from day one.

How to Apply

Ready to make a difference in patients’ lives while advancing your career in a dynamic, remote environment? Click the link below to submit your application and join the brighthush family.

Apply to brighthush – Remote Healthcare Customer Support Specialist

Closing Statement

At brighthush, we’re not just building a company; we’re building a community of dedicated professionals who are passionate about transforming healthcare delivery. If you thrive in a fast‑paced, patient‑centric environment and are eager to grow your expertise in medical billing and customer support, we want to hear from you. Join us and help shape the future of telehealth—one conversation at a time.