Remote Hotel Reservation Specialist – Customer Service & Travel Planning – Flexible Schedule

About brighthush

brighthush is a forward‑thinking travel planning powerhouse that turns wanderlust into unforgettable journeys. From boutique hotels and luxury resorts to cruise adventures and group tours, we curate every detail so our clients can focus on the experience, not the logistics. Our mission is simple: deliver world‑class customer service, create personalized travel stories, and empower travelers to explore the world with confidence and ease.

Why Join brighthush?

Working at brighthush means you’ll be part of a dynamic, fully remote team that values creativity, collaboration, and continuous learning. We believe that great travel starts with great people, and we invest in our team’s growth through comprehensive training, mentorship, and access to industry‑leading tools. Whether you’re a seasoned hospitality professional or a customer‑service enthusiast with a passion for travel, brighthush offers a platform to thrive, earn, and make a real impact.

Position Overview

We’re looking for a Remote Hotel Reservation Specialist who thrives on helping people plan their dream stays. In this role, you’ll be the first point of contact for clients seeking hotel accommodations, guiding them through options, answering questions, and securing reservations—all while maintaining the highest standards of service and accuracy.

Key Responsibilities

• Research and recommend hotel options that align with client preferences, budgets, and travel itineraries.
• Provide detailed, accurate information on pricing, availability, amenities, and special offers.
• Respond to client inquiries via phone, email, and chat with professionalism and a friendly tone.
• Enter and update reservation details in our booking system, ensuring data integrity and confidentiality.
• Collaborate with the sales and operations teams to resolve issues, upgrade bookings, and upsell complementary services.
• Stay current on industry trends, new hotel properties, and market pricing dynamics to offer the best value to clients.
• Participate in weekly virtual team meetings, training sessions, and knowledge‑sharing workshops.
• Maintain a detailed log of client interactions, preferences, and follow‑up actions to support personalized service.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in hospitality, tourism, business, or related field preferred.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong customer‑service orientation with a friendly, professional demeanor.
• Proficiency with computers, email, and web‑based booking platforms.
• Reliable high‑speed internet connection and a quiet workspace.
• Ability to work independently, manage multiple tasks, and meet deadlines in a remote environment.
• Interest in travel and a genuine desire to help clients create memorable experiences.

Preferred Experience

• Previous customer‑service role in hospitality, travel, or sales.
• Experience with hotel reservation systems (e.g., Sabre, Amadeus, or similar).
• Knowledge of global hotel chains, boutique properties, and regional travel trends.
• Familiarity with CRM tools and data entry best practices.

Core Competencies

• Communication: Clear, concise, and courteous in all client interactions.
• Problem‑Solving: Quick to identify issues and propose effective solutions.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Time Management: Prioritize tasks and meet response time targets.
• Adaptability: Thrive in a fast‑changing travel landscape and embrace new tools.
• Team Collaboration: Share insights, support peers, and contribute to a positive remote culture.

Career Growth & Learning Opportunities

At brighthush, your career path is as flexible as our schedule. We offer:

• Structured onboarding and continuous training modules covering hotel inventory, pricing strategies, and customer‑experience best practices.
• Mentorship from senior reservation specialists and travel planners.
• Cross‑functional projects that expose you to sales, marketing, and operations.
• Clear performance metrics that unlock higher earning potential and advancement to senior specialist or team lead roles.
• Annual travel stipend and exclusive discounts on hotels, flights, and experiences worldwide.

Work Environment & Culture

Remote First: Work from anywhere with a stable internet connection. We provide a stipend for home‑office setup and a monthly allowance for communication tools.

Inclusive & Collaborative: Our virtual team spans multiple time zones, fostering a culture of respect, open communication, and shared success. Weekly “coffee chats” and quarterly virtual retreats keep us connected.

Innovation‑Driven: We leverage AI and data analytics to enhance booking efficiency, but human judgment remains at the core of our decision‑making. Your insights help shape the future of travel tech at brighthush.

Compensation & Benefits

Base Salary: $45,000 – $65,000 per year, commensurate with experience and performance.

Performance Bonuses: Earn additional income based on booking volume, client satisfaction scores, and referral metrics.

Benefits Package:

• Health, dental, and vision insurance (options available for full‑time and part‑time roles).
• 401(k) matching program for eligible employees.
• Paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral program with generous rewards.

How to Apply

Ready to join a team that values your passion for travel and customer service? Click the link below to submit your application and start your journey with brighthush today.

Apply to this job at brighthush

Data Privacy & AI Use

We may use AI tools to streamline the hiring process—reviewing applications, analyzing resumes, and identifying potential inconsistencies. These tools support our recruitment team but do not replace human judgment. Final hiring decisions are made by our experienced hiring managers. For more information about how your data is processed, please contact us.