Seasoned Customer Support Representative – Remote, Weekend‑Focused – 3+ Years Experience – Join brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven company that is redefining the way people experience food and service. With a rapidly expanding portfolio that spans corporate catering, on‑demand delivery, and innovative pilot programs, we are committed to delivering seamless, high‑quality service to our clients, merchants, and customers. Our culture is built on collaboration, continuous learning, and a relentless focus on customer delight. As we scale, we’re looking for passionate, self‑motivated individuals who thrive in a fast‑paced, remote environment and want to make a tangible impact on our growing business.

Why This Role Is a Game‑Changer

As a Customer Support Representative at brighthush, you will be at the heart of our operations, ensuring that every interaction—whether with a corporate client, a merchant partner, or a delivery partner—meets the highest standards of quality and efficiency. Your insights will help shape our standard operating procedures, drive continuous improvement, and launch new initiatives that keep us ahead of the competition. If you’re ready to take ownership, solve complex problems, and grow your career in a dynamic, remote setting, this is the role for you.

Key Responsibilities

• Customer & Partner Engagement: Serve as the primary point of contact for corporate clients, merchants, and delivery partners, addressing inquiries, resolving issues, and ensuring a positive experience.
• Quality Management: Conduct hourly and daily quality reviews, identify trends, and provide actionable feedback to improve service delivery.
• Process Improvement: Execute and refine standard operating procedures, master internal tools, and contribute to the development of new workflows that enhance operational efficiency.
• Issue Detection & Escalation: Monitor fulfillment processes, detect potential challenges before they become widespread, and collaborate with cross‑functional teams to implement corrective actions.
• Pilot Program Support: Actively participate in the launch and evaluation of new pilot initiatives, gathering data, and sharing insights that drive product and service innovation.
• Data Analysis & Reporting: Compile and analyze support metrics, generate reports, and present findings to leadership to inform strategic decisions.
• Team Collaboration: Work closely with operations, product, and engineering teams to align on priorities and ensure a unified approach to customer success.

Essential Qualifications

• Minimum of 3 years of experience in a customer support or operations role, preferably in a fast‑paced, technology‑driven environment.
• Strong communication skills—both written and verbal—capable of articulating complex issues clearly to diverse stakeholders.
• Proficiency with customer support platforms (e.g., Zendesk, Intercom) and data analysis tools (Excel, Google Sheets).
• Demonstrated ability to work independently in a remote setting, managing time effectively and meeting deadlines.
• Experience with quality assurance processes and a keen eye for detail.
• Comfortable working during weekends (100% weekend availability) and flexible to adapt to EST time zones.

Preferred Qualifications

• Background in the food service, logistics, or on‑demand delivery industry.
• Experience with process automation tools (e.g., Zapier, Integromat) or scripting languages (Python, JavaScript).
• Knowledge of data visualization platforms (Tableau, Power BI) to create actionable dashboards.
• Previous involvement in launching pilot programs or new product features.
• Multilingual capabilities to support a diverse customer base.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose data‑driven solutions.
• Adaptability: Thrive in a rapidly evolving environment, quickly learning new tools and processes.
• Collaboration: Work effectively across teams, building strong relationships and fostering a culture of shared success.
• Project Management: Manage multiple priorities, set clear goals, and deliver results on time.
• Attention to Detail: Maintain high accuracy in documentation, reporting, and quality checks.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Representative, you will have the chance to:

• Progress to a Lead or Managerial role within the Customer Success or Operations teams.
• Take ownership of cross‑functional projects that influence product strategy and service delivery.
• Participate in continuous learning programs, including workshops, certifications, and mentorship from industry leaders.
• Engage in hackathons and innovation challenges that allow you to experiment with new ideas and technologies.
• Receive regular performance feedback and coaching to refine your skills and accelerate your career trajectory.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels (Slack, Teams) that foster collaboration and transparency.
• A culture of psychological safety where every voice is heard and valued.
• Flexible work arrangements that respect work‑life balance, even during weekend shifts.
• Regular virtual social events, wellness programs, and community outreach initiatives.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote customer support roles.
• Performance‑based bonuses tied to quality metrics and customer satisfaction scores.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and personal days.
• 401(k) matching program to support long‑term financial planning.
• Professional development stipend for courses, certifications, and conferences.
• Access to a digital wellness platform and mental health resources.
• Company‑wide equity or stock‑option program to share in brighthush’s growth.

How to Apply

If you’re ready to bring your expertise to a company that values innovation, customer focus, and personal growth, we’d love to hear from you. Submit your application through our talent portal, and let’s explore how you can help shape the future of service at brighthush.

Join brighthush Today – Where Your Impact Matters

At brighthush, every interaction counts. Your role as a Customer Support Representative will directly influence the satisfaction of our clients, the efficiency of our operations, and the success of our new initiatives. We’re looking for dedicated, proactive professionals who are eager to learn, collaborate, and drive excellence. If you’re ready to make a difference in a remote, high‑energy environment, apply now and become part of a team that’s redefining the industry.