[Remote] HRIS Product Claims Analyst

Note: The job is a remote job and is open to candidates in USA. MetLife is seeking an HRIS Senior Product Claims Analyst to ensure accurate integration of claims data between its Catalyst Claims Platform and customer HR systems. The role monitors and troubleshoots data integrations, collaborates with internal teams and customers, supports implementations, and analyzes operational reports to improve data accuracy and processes.

Responsibilities

• Conduct daily and weekly reviews of data integrations between the Catalyst Claims Platform, the HRIS Application Programming Interface (API)/Human Capital Management (HCM) and employer Workday systems
• Audit and analyze system reports, message logs, and audit reports using Excel (VLOOKUPs, pivot tables, formulas) to identify data discrepancies or errors
• Troubleshoot and resolve errors that arise with HR technology integrations, including HRIS APIs, HCM platforms, and data file feeds
• Ensure timely and accurate corrections through EIB (Enterprise Integration Builder) creation, data adjustments, or internal communication and system updates
• Participate in daily/weekly customer calls to review integration performance, discuss outstanding issues, and develop action plans
• Partner closely with internal teams and external customers to ensure full resolution of issues and long-term data accuracy
• Lead with accountability and follow-through—owning issues to completion, even when assisting or covering for other team members
• Support onboarding and implementation of new HRIS customers and system takeovers
• Collaborate cross-functionally to enhance data accuracy, improve integration processes, and ensure customer satisfaction
• Train and mentor newly onboarded HRIS Senior Product Claims Analysts
• Generate, manipulate, and interpret daily/weekly operational reports to identify trends, issues, and resolve inaccuracies
• Utilize Microsoft Copilot to create executive summaries, translate analytical findings into business-focused insights, and prepare stakeholder-ready reporting materials
• Utilize Claude AI to validate results, compare datasets across systems, identify variances, and support proactive issue detection and resolution
• Provide analytical insights to drive proactive error prevention and process optimization
• Complete and participate in additional duties assigned to support business needs and customer success

Skills

• Minimum 3 years of experience in Disability Claims, FMLA (Family and Medical Leave Act), and/or other paid leave types
• Strong understanding of HR systems and HRIS integrations
• Proficiency in Microsoft Excel — including advanced functions such as VLOOKUPs, pivot tables, conditional formulas, and data auditing
• Demonstrated experience in data analysis, error troubleshooting, and data reconciliation
• Strong sense of ownership and accountability, ensuring full resolution of issues and long-term system accuracy
• Excellent verbal and written communication skills, with an ability to explain complex issues clearly
• Proven collaboration skills with both internal teams and external customers
• Applicants and employees must be legally authorized to work in the United States
• Experience with Workday, EIB processing, data feeds, APIs, and HCM platforms
• Experience supporting HR technology implementations and integrations
• Ability to work independently and manage multiple priorities in a fast-paced environment

Benefits

• May be eligible for annual short-term incentive compensation
• Medical/prescription drug and vision, dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance and legal services
• Retirement pension funded entirely by MetLife
• 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP) and digital mental health programs
• Parental leave
• Paid time off
• Paid holidays
• Volunteer time off
• Tuition assistance

Company Overview