Remote Inbound Call Center Representative – Veteran Support & Customer Service Specialist – Full‑Time, 100% Remote

About brighthush

At brighthush, we believe that every conversation can change a life. Our mission is simple yet profound: to empower veterans, caregivers, and healthcare providers with the information, resources, and support they need to thrive. Operating entirely from the comfort of your home, our remote team delivers world‑class customer service while upholding the highest standards of integrity, empathy, and professionalism.

Why You’ll Love Working at brighthush

• Meaningful Impact: Every call you handle directly supports veterans across the country, helping them navigate benefits, access care, and find peace of mind.
• Fully Remote, Fully Equipped: We provide all the hardware, software, and training you need to succeed—no commuting, no office clutter.
• Paid Training & Ongoing Support: From day one, you’ll receive comprehensive onboarding, continuous coaching, and access to a vibrant community of peers.
• Full‑Time Benefits: Medical, dental, vision, paid time off, sick leave, 11 paid holidays, 401(k) with matching, tuition assistance, and more.
• Career Growth: Whether you’re a seasoned professional or just starting, brighthush offers clear pathways to advancement, skill development, and leadership opportunities.
• Inclusive Culture: We celebrate diversity, champion equity, and foster a supportive environment where every voice is heard.

Role Overview

As a Remote Inbound Call Center Representative, you will be the first point of contact for veterans, caregivers, and healthcare providers seeking assistance. Your role is pivotal in ensuring that each caller receives accurate, timely, and compassionate support. You will work independently from your home office, yet remain an integral part of a collaborative, high‑performing team.

Typical Day at brighthush

• Morning Setup: Log in, review any updates, and sync your systems.
• Answer Calls: Engage with callers, listen actively, and provide the information they need.
• Problem‑Solve: Navigate multiple databases in real time, research answers, and document outcomes.
• Collaborate: Share insights with teammates, participate in briefings, and contribute to continuous improvement.
• Wrap‑Up: Ensure all calls are closed, update records, and prepare for the next shift.

Key Responsibilities

• Answer inbound calls with professionalism, empathy, and a positive tone.
• Assist veterans and healthcare providers with inquiries about benefits, programs, and services.
• Research and resolve complex questions using multiple internal systems.
• Accurately document call details, actions taken, and follow‑up steps in our CRM.
• Maintain high quality and performance metrics, including call handling time and customer satisfaction scores.
• Collaborate with teammates and supervisors to identify process improvements.
• Adhere to all privacy, security, and compliance standards set by the VA and federal regulations.
• Participate in ongoing training, coaching sessions, and team meetings.

Essential Qualifications

• U.S. citizenship (no sponsorship available).
• Two forms of valid identification (one must be a REAL ID‑compliant ID or U.S. passport).
• Ability to obtain and maintain a VA government background investigation.
• Excellent verbal communication and active listening skills.
• Strong problem‑solving and critical‑thinking abilities.
• Self‑motivated, dependable, and capable of working independently in a remote setting.
• Proficiency with computers, phone systems, and multiple software platforms.
• Flexibility to work scheduled shifts, including closing coverage when required.

Preferred Qualifications

• Minimum of 1 year of call center experience.
• Experience in customer service, healthcare, insurance, or government support environments.
• Familiarity with high‑volume inbound call handling.
• Prior exposure to VA benefits or veteran services is a plus.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Exceptional multitasking and time‑management skills.
• Attention to detail and accuracy in documentation.
• Strong interpersonal skills and the ability to build rapport quickly.
• Adaptability to changing priorities and new technologies.
• Team player who thrives in a collaborative, remote environment.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and role‑specific training modules.
• Regular coaching sessions and performance reviews.
• Cross‑functional projects that broaden your skill set.
• Leadership development programs for high‑potential employees.
• Tuition assistance for courses related to customer service, healthcare administration, or leadership.

Work Environment & Culture

Our remote work model empowers you to create a productive home office while staying connected to a vibrant team. You’ll enjoy:

• Fully equipped hardware and software delivered to your doorstep.
• Secure, privacy‑focused systems that protect both you and our callers.
• Regular virtual team huddles, social events, and recognition programs.
• A culture that values work‑life balance, mental health, and personal well‑being.
• Inclusive policies that celebrate diversity and promote equity.

Compensation & Benefits

Our compensation structure reflects the value we place on your expertise and dedication:

• Base Wage: $17.03 per hour.
• Health & Welfare Benefit: $4.93 per hour (up to 40 hours per week).
• Combined Rate: $21.96 per hour for the first 40 hours.
• Note: Pay is determined by the Service Contract Act wage for the county where you reside.

In addition to competitive pay, you’ll receive:

• Medical, dental, and vision coverage.
• Paid time off, sick leave, and 11 paid holidays.
• 401(k) with employer matching.
• Tuition assistance and employee support programs.
• Paid training and equipment provision.

How to Apply

Ready to make a difference from the comfort of your home? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Frequently Asked Questions

• Do I need a dedicated workspace? A quiet, well‑lit area with a stable internet connection is essential.
• What equipment will I receive? We provide a high‑quality headset, monitor, and any necessary peripherals.
• Is overtime available? Yes, closing coverage may require staying beyond your scheduled shift, with overtime compensation.
• Can I work part‑time? This role is full‑time; however, we occasionally offer part‑time opportunities for qualified candidates.

Join brighthush – Where Every Call Matters

At brighthush, you’re not just answering calls—you’re building a brighter future for veterans and their families. If you’re passionate about service, thrive in a fast‑paced environment, and want to grow your career while making a tangible impact, we want to hear from you.

Apply today and become part of a team that values service, teamwork, and professional growth. Together, we’ll make a difference—one call at a time.