Senior Non-Qualified Defined Contribution Customer Success Manager – Strategic Advisor & Growth Champion in Retirement Solutions

About brighthush

At brighthush, we believe that the heart of any organization is its people. Our culture is built on purpose, humanity, unity, and a relentless drive for growth. We are passionate about turning purpose into measurable impact, helping our clients create healthier, more financially secure workforces by unifying the entire benefits ecosystem—health, wealth, wellbeing, navigation, and absence management. With a global footprint and a reputation for innovation, brighthush is a trusted partner for organizations that want to transform their employee experience and drive sustainable business outcomes.

Why Join brighthush?

We offer a comprehensive total rewards package that supports your mind, body, wallet, and life. From day one, you’ll have access to:

• Health, dental, and vision coverage
• Wellbeing programs that promote mental and physical health
• Retirement plans with contribution matching
• Generous paid time off, parental leave, and flexible work arrangements
• Ongoing learning and development opportunities
• Career growth pathways in a thriving, global organization

Our commitment to flexibility means you can work from anywhere that suits you best. brighthush has been recognized as a leader in remote work for six consecutive years and has earned multiple “Great Place to Work” and Fortune “Best Companies to Work For” awards. We celebrate diversity, inclusion, and the unique perspectives that each team member brings.

Role Overview

As a Senior Non-Qualified Defined Contribution Customer Success Manager at brighthush, you will be the trusted advisor for our clients’ non-qualified retirement plans. You will blend deep regulatory expertise with strategic insight to shape product strategy, drive revenue growth, and deliver exceptional client experiences. Your influence will span from executive-level consulting to hands‑on implementation, ensuring that every client achieves their retirement goals while staying compliant with evolving legislation.

Key Responsibilities

• Subject Matter Expert: Serve as the go-to authority on non-qualified retirement plan regulations, compliance, and industry best practices. Present complex concepts to executive leaders and internal stakeholders with clarity and confidence.
• Market Intelligence: Stay ahead of market trends, legislative changes, and emerging technologies that impact the non-qualified benefits space. Translate insights into actionable recommendations for clients and product teams.
• Strategic Partnerships: Collaborate with product, technology, and sales teams to identify future investment opportunities, shape roadmap priorities, and influence product development for non-qualified plans.
• Client Engagement: Lead solution presentations and strategy sessions during new client sales meetings. Identify and articulate non-qualified plan needs during implementation and ongoing account management.
• Training & Enablement: Design and deliver internal training programs that build a strong foundation of non-qualified plan knowledge across the organization.
• Risk Management: Anticipate and communicate risks related to plan design, delivery models, and participant education. Provide best‑practice guidance to mitigate compliance and operational risks.
• Process Improvement: Continuously measure, analyze, and refine operational processes related to non-qualified plan administration. Champion adoption of improvement initiatives across the organization.

Essential Qualifications

• Minimum 5 years of experience in non-qualified defined contribution plan administration.
• Minimum 5 years of experience managing client relationships in a complex, regulated environment.
• Deep technical knowledge of stock and non-qualified deferred compensation plan design, including IRC 409A compliance.
• Proven project management and organizational skills, with the ability to juggle multiple priorities in a fast‑moving setting.
• Exceptional communication and relationship‑building skills, capable of influencing stakeholders at all levels.
• Track record of achieving business objectives and contributing to organizational goals.
• Experience leading initiatives and participating in strategic planning efforts.
• Strong ability to anticipate client needs based on retirement plan expertise and market insights.
• Experience working with third‑party vendor platforms and integration partners.

Preferred Qualifications

• Advanced certifications such as Certified Retirement Counselor (CRC) or Certified Compensation Professional (CCP).
• Experience in a consulting or advisory role focused on retirement benefits.
• Background in data analytics or business intelligence to drive insights and performance metrics.
• Fluency in multiple languages, enhancing communication with a diverse client base.

Skills & Competencies

• Regulatory & Compliance Expertise
• Strategic Thinking & Visioning
• Client Relationship Management
• Presentation & Storytelling
• Project & Program Management
• Process Optimization & Change Management
• Data‑Driven Decision Making
• Cross‑Functional Collaboration
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Mentorship from senior leaders in the retirement Apply for this job