Senior Customer Success Consultant – Automotive Dealerships & Digital Solutions – Remote, 30% Travel – brighthush

About brighthush

brighthush is a leading provider of innovative digital solutions for the automotive industry, empowering dealerships to streamline operations, enhance customer engagement, and drive revenue growth. With a portfolio that spans dealership management systems, marketing automation, and data analytics, brighthush delivers end‑to‑end solutions that help automotive professionals stay ahead of the curve. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. Whether you’re a seasoned industry veteran or a rising star, brighthush offers a dynamic environment where your ideas can shape the future of automotive technology.

Why This Role Matters

As a Customer Success Consultant at brighthush, you will be the trusted advisor for our automotive dealership clients. You’ll bridge the gap between our cutting‑edge products and the day‑to‑day challenges that dealerships face, ensuring they extract maximum value from every investment. Your work will directly influence customer satisfaction, product adoption, and revenue retention—key metrics that drive our business forward.

Key Responsibilities

Account Management & Customer Success

• Own a portfolio of automotive dealership accounts, cultivating long‑term relationships with key stakeholders such as service managers, sales directors, and finance teams.
• Develop and execute customized marketing and operational campaigns that align with each dealership’s unique business objectives.
• Continuously monitor account health metrics—product usage, renewal rates, and NPS scores—to proactively identify improvement opportunities.
• Act as the first line of defense for client concerns, coordinating with internal subject‑matter experts to deliver timely, effective resolutions.
• Maintain meticulous documentation of all account activities, client interactions, and outcomes in our CRM system.

Account Growth & Revenue Retention

• Create strategic account plans that outline growth paths, product adoption milestones, and revenue targets.
• Lead proactive conversations around product upgrades, add‑ons, and cross‑sell opportunities, positioning brighthush solutions as essential business enablers.
• Collaborate with Regional Sales Managers to uncover expansion opportunities within individual dealerships and larger dealership groups.
• Guide the expansion lifecycle from initial consultation through negotiation and contract execution, ensuring a seamless transition for the client.
• Contribute to a monthly revenue retention target of 98%, driving both customer loyalty and business profitability.

Client Onboarding & Implementation

• Partner with the sales team to understand new client goals and develop a tailored success plan.
• Oversee product configuration and coordinate onboarding activities, ensuring a smooth implementation journey.
• Design customized training programs that empower dealership staff to fully leverage brighthush solutions.
• Work closely with Operations and Training teams to deliver a consistent, high‑quality customer experience.

Consultative Guidance & Performance Reviews

• Serve as a trusted advisor, sharing best practices and actionable insights that help dealerships achieve their business objectives.
• Identify opportunities to improve product utilization, operational efficiency, and overall customer success.
• Conduct regular performance reviews, presenting data‑driven reports that highlight successes and recommend next steps.
• Collect client testimonials and success stories that showcase the tangible value of brighthush solutions.

Cross‑Functional Collaboration

• Align customer success strategies with sales growth objectives by partnering with Regional Sales Managers.
• Coordinate with Operations and Dealer Training teams to facilitate onboarding, ongoing training, and support.
• Share best practices, success stories, and customer feedback across the organization.
• Participate in team meetings and collaborative initiatives that drive continuous improvement.

Essential Qualifications

• Proven experience in customer success, account management, or client relationship management—preferably within the automotive dealership sector.
• Strong track record of building and maintaining relationships with key stakeholders.
• Demonstrated ability to identify growth opportunities, present solutions, and close upgrades or expansions.
• Excellent communication, presentation, and interpersonal skills.
• Analytical mindset with experience reviewing account performance and generating actionable insights.
• Exceptional organizational skills, capable of managing multiple accounts and projects simultaneously.
• Proactive, customer‑focused mindset with a commitment to measurable results.
• Ability to collaborate effectively with sales, operations, training, and other internal teams.

Preferred Qualifications

• Automotive dealership experience, especially in Service/Fixed Operations or Sales.
• Experience with automotive marketing or sales technology platforms.
• Knowledge of dealership management systems such as brighthush Dealer Solutions or brighthush Dealer Training.
• Background in data analytics or reporting tools used in automotive operations.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer Advocacy – Passion for championing client needs and ensuring their success.
• Problem Solving – Quick to diagnose issues and develop effective solutions.
• Project Management – Skilled at juggling multiple priorities and delivering on deadlines.
• Data Literacy – Comfortable working with performance metrics, dashboards, and reporting tools.
• Team Collaboration – Thrive in cross‑functional environments and share knowledge openly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Consultant, you’ll have the chance to:

• Progress to Senior Consultant, Account Manager, or Customer Success Manager roles.
• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Participate in industry conferences, webinars, and training programs to stay ahead of automotive trends.
• Mentor junior team members and contribute to a culture of continuous learning.

Work Environment & Culture

brighthush offers a flexible, remote-first work environment that encourages autonomy and work‑life balance. Our culture is defined by:

• Collaboration: Regular virtual huddles, knowledge‑sharing sessions, and cross‑team projects.
• Innovation: A commitment to experimenting with new technologies and processes.
• Inclusivity: A diverse workforce that values different perspectives and backgrounds.
• Recognition: Celebrating achievements through awards, shout‑outs, and career milestones.

Compensation & Benefits

Competitive hourly rate of $26.44 – $33.65, with a monthly bonus structure tied to performance metrics. Full‑time employees receive a comprehensive benefits package, including:

• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA) options.
• 401(k) plan with company match up to 4% (fully vested on day one).
• Paid vacation, company holidays, and sick leave.
• Corporate discount opportunities across automotive and lifestyle partners.
• Professional development stipend and tuition reimbursement.

Ready to Make an Impact?

If you’re a relationship‑driven professional with a passion for the automotive industry and a knack for driving customer success, brighthush invites you to join our team. Your expertise will help dealerships thrive, while you grow your career in a supportive, forward‑thinking environment.

Apply today and become a key player in shaping the future of automotive technology at brighthush.