Remote Inbound Customer Service Representative – Veteran Support & Healthcare Call Center Specialist at brighthush
Why This Role Matters – Join brighthush in Making a Real Difference
At brighthush, we believe that every conversation can change a life. Our mission is to provide compassionate, accurate, and timely assistance to Veterans and their families across the United States. As a remote Inbound Call Center Representative, you will be the first point of contact for those who have served our nation, helping them navigate complex healthcare, benefits, and support programs. If you’re looking for a purpose‑driven career that lets you work from the comfort of your home while making a tangible impact, this is the opportunity you’ve been waiting for.
What Sets brighthush Apart?
- Meaningful Work: Directly support Veterans, caregivers, and healthcare providers every day.
- Fully Remote: Work from a professional home office with all equipment supplied.
- Comprehensive Training: Paid onboarding, continuous coaching, and skill‑building workshops.
- Career Pathways: Clear advancement routes into supervisory, quality assurance, and specialized support roles.
- Robust Benefits Package: Medical, dental, vision, 401(k) match, tuition assistance, paid time off, and more.
Compensation & Benefits Overview
Base Wage: $16.85 per hour
Health & Welfare Benefit: $4.93 per hour (available for up to 40 hours per week)
Total Potential Earnings (first 40 hours): $21.78 per hour
Note: While the position is listed under Wichita, KS, actual pay is determined by the Service Contract Act (SCA) wage determination for the county where you reside and perform work. Your final hourly rate may vary based on location.
Full Benefits Package
- Medical, dental, and vision coverage
- Paid time off (PTO), paid sick leave, and 11 paid holidays
- 401(k) with employer matching contributions
- Tuition assistance for continued education
- Employee assistance programs and wellness resources
- Company‑provided laptop, headset, and secure VPN access
Key Responsibilities – Your Day‑to‑Day Impact
- Answer inbound calls from Veterans, caregivers, and healthcare providers with professionalism and empathy.
- Provide accurate information about benefits, healthcare services, and support programs.
- Research and locate resources across multiple internal systems to resolve caller inquiries in real time.
- Document each interaction meticulously, ensuring compliance with privacy and security standards.
- Maintain high quality and performance metrics while delivering a consistently positive customer experience.
- Collaborate with teammates and leadership to share best practices and continuously improve service delivery.
- Participate in regular coaching sessions, training modules, and team meetings to sharpen skills.
- Stay on the line after your scheduled shift when assigned to closing coverage, ensuring the call queue is fully cleared.
A Typical Day in the Life
Start Your Day
Log in to your secure home‑office workstation, review any system updates, and join a brief virtual huddle with your team to set the tone for the day.
Engage with Callers
When the phone rings, you’ll greet Veterans and providers, actively listen, ask clarifying questions, and guide them to the information they need. Each call is an opportunity to demonstrate patience, empathy, and problem‑solving expertise.
Navigate Multiple Systems
Utilize brighthush’s suite of databases, knowledge bases, and CRM tools to locate answers quickly. Your ability to multitask between the phone and computer will be essential.
Document & Follow‑Up
Accurately record call details, outcomes, and any required follow‑up actions. This documentation ensures continuity of care and compliance with federal regulations.
Continuous Learning
Take part in scheduled coaching, skill‑building webinars, and peer‑learning sessions. Over time, you’ll deepen your knowledge of Veteran benefits, healthcare policies, and advanced customer‑service techniques.
Wrap‑Up & Shift Handoff
Before ending your shift, finalize any pending documentation, confirm that all callers have received the assistance they need, and hand off any open cases to the next team.
Essential Qualifications – What You Bring to the Table
- U.S. citizenship (no sponsorship available)
- Two forms of valid identification, one of which must be a REAL ID‑compliant ID or U.S. passport
- Ability to obtain and maintain a VA government background investigation
- Exceptional verbal communication and active‑listening skills
- Strong problem‑solving abilities and attention to detail
- Self‑motivation and reliability while working independently in a remote setting
- Willingness to stay beyond scheduled hours when assigned to closing coverage
Preferred Experience – Nice to Have
- 1+ year of inbound call‑center experience
- Background in customer service, especially within healthcare, insurance, or government services
- Proven ability to handle high call volumes while maintaining quality standards
- Familiarity with VA benefits, Medicare/Medicaid, or related support programs
Core Skills & Competencies for Success
- Empathy & Patience: Ability to connect with callers who may be stressed or confused.
- Effective Multitasking: Seamlessly juggle phone conversations, data entry, and system navigation.
- Clear Written Communication: Document interactions accurately and concisely.
- Technical Proficiency: Comfortable using Windows/macOS, web browsers, and CRM platforms.
- Team Collaboration: Share insights, support peers, and contribute to a positive virtual work culture.
- Adaptability: Thrive in a fast‑changing environment with evolving policies and procedures.
Growth Opportunities at brighthush
Starting as an Inbound Representative opens doors to a variety of career pathways within brighthush:
- Team Lead / Supervisor: Oversee a group of representatives, coach performance, and drive quality initiatives.
- Quality Assurance Analyst: Evaluate calls, provide feedback, and help shape training programs.
- Specialized Support Roles: Transition into areas such as claims processing, benefits adjudication, or veteran outreach coordination.
- Training & Development: Become a subject‑matter expert who designs and delivers onboarding curricula.
- Corporate Functions: Move into HR, operations, or project management within the broader brighthush organization.
Our tuition assistance program and internal learning portal empower you to acquire certifications, attend webinars, and stay ahead of industry trends.
Culture & Work Environment
At brighthush, we foster a supportive, mission‑driven culture where every employee feels valued:
- Mission‑First Mindset: Knowing that your daily work directly supports those who served our country.
- Inclusive Community: Diverse perspectives are celebrated, and every voice is heard.
- Transparent Communication: Regular town halls, leadership updates, and open‑door virtual office hours.
- Work‑Life Balance: Flexible scheduling, remote‑first policies, and generous paid time off.
- Recognition Programs: Awards for outstanding service, peer‑nominated accolades, and performance bonuses.
Application Process & Next Steps
If you are ready to bring your compassion, communication skills, and dedication to a role that truly matters, we encourage you to apply today. The process is straightforward:
- Submit your resume and a brief cover letter highlighting why you’re passionate about serving Veterans.
- Complete a short online assessment to gauge your customer‑service aptitude.
- Participate in a virtual interview with a hiring manager and a member of the brighthush team.
- Receive a conditional offer, complete background checks, and begin your paid training.
We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Take the First Step – Apply Now
Join brighthush and become part of a dedicated team that transforms lives one call at a time. Click the link below to start your application journey.
Apply to Become a Remote Inbound Customer Service Representative at brighthush
Fraud Prevention Notice
brighthush will never ask you to send money, purchase equipment, or provide payment information during the hiring process. If you receive any such request, please report it immediately to [email protected].
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