Strategic Customer Success Manager – Executive Partnerships, Adoption & Retention Leadership at brighthush

About brighthush

brighthush is a global leader in protecting cyber‑physical systems (CPS) that power the critical infrastructure of modern society. From energy grids and manufacturing plants to transportation networks, brighthush safeguards the digital backbone that keeps the world moving. Recognized with multiple industry awards for innovation, reliability, and impact, brighthush blends cutting‑edge technology with a purpose‑driven mission: to make the world safer, more resilient, and more connected.

Our rapid growth is fueled by a culture that puts People First, embraces Customer Obsession, strives for Excellence, and operates with unwavering Integrity. We are looking for passionate professionals who want to shape the future of cybersecurity while advancing their own careers in an environment that celebrates curiosity, collaboration, and continuous learning.

Why This Role Matters

As a Customer Success Manager at brighthush, you will be the trusted champion for our most strategic customers. You will partner directly with senior executives, translate complex technical capabilities into tangible business outcomes, and orchestrate cross‑functional teams to ensure seamless adoption, measurable value, and long‑term partnership. Your success will directly influence customer retention, expansion, and the overall reputation of brighthush as the go‑to security partner for critical infrastructure.

Key Responsibilities

• Executive Relationship Management: Serve as the primary point of contact for C‑level and senior stakeholders, building deep, strategic relationships that align brighthush’s platform with the customer’s business objectives.
• Onboarding & Adoption Leadership: Design and execute tailored onboarding programs, conduct product enablement workshops, and guide customers through the first 90‑day journey to ensure rapid time‑to‑value.
• Value Realization & Business Outcomes: Continuously assess customer health metrics, identify upsell and cross‑sell opportunities, and develop success plans that demonstrate ROI and long‑term impact.
• Cross‑Functional Coordination: Act as the “quarterback” for the customer experience, collaborating with Sales, Product, Engineering, Support, and Professional Services to resolve issues, prioritize feature requests, and deliver outcomes on schedule.
• Issue Escalation & Crisis Management: Own critical incidents, define clear ownership, drive timely resolution, and communicate transparently with stakeholders throughout the lifecycle of the problem.
• Customer Advocacy & Feedback Loop: Capture and synthesize customer insights, champion their voice within brighthush, and influence product roadmap and service enhancements.
• Metrics & Reporting: Track Net Promoter Score (NPS), Customer Satisfaction (CSAT), churn, renewal rates, and other key performance indicators; present regular health dashboards to internal leadership.
• Thought Leadership & Community Building: Host webinars, round‑tables, and user‑group events that position brighthush as a trusted advisor and thought leader in CPS security.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or Consulting roles within enterprise‑technology or cybersecurity environments.
• Proven track record of managing and growing relationships with senior executives (VP, SVP, C‑suite) in large, complex organizations.
• Deep understanding of cyber‑physical systems, OT security, or related industrial control system domains is highly desirable.
• Exceptional communication skills—both written and verbal—with the ability to translate technical concepts into business value.
• Demonstrated ability to lead cross‑functional initiatives, influence without direct authority, and drive consensus across diverse teams.
• Strong analytical mindset; comfortable working with data to drive decisions and articulate success metrics.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field; advanced degree is a plus.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience with SaaS or subscription‑based security platforms, especially those focused on OT/ICS environments.
• Professional certifications such as CSM, PMP, or relevant cybersecurity credentials (CISSP, GICSP, etc.).
• Background in technical pre‑sales, solutions engineering, or product management that enhances product fluency.
• Fluency in additional languages to support global customers.
• Track record of delivering customer‑centric workshops, training programs, or executive briefings.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate customer needs, and align brighthush solutions with long‑term business goals.
• Empathy & Relationship Building: Genuine curiosity about customers’ challenges and a talent for building trust quickly.
• Problem Solving: Proactive identification of risks, creative resolution of complex issues, and decisive action under pressure.
• Project Management: Mastery of planning, timeline management, and resource coordination to keep initiatives on track.
• Data‑Driven Decision Making: Comfortable using CRM, analytics platforms, and reporting tools to monitor health and drive improvements.
• Collaboration: Strong team player who thrives in a matrixed organization and can rally diverse stakeholders around a common goal.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Success Manager, you will have access to:

• Mentorship from senior leaders who have built world‑class security programs for Fortune 500 enterprises.
• Continuous learning budgets for certifications, conferences (e.g., RSA, Black Hat, S4), and advanced technical training.
• Clear pathways to senior leadership roles such as Director of Customer Success, Head of Global Accounts, or Product Strategy Lead.
• Opportunities to contribute to product development, marketing thought‑leadership pieces, and industry panels.
• Rotational programs that expose you to Sales, Engineering, and Product Management, broadening your skill set.

Work Environment & Culture at brighthush

Our offices blend modern design with collaborative spaces, quiet focus zones, and state‑of‑the‑art video‑conference rooms for global teamwork. Remote‑first flexibility is supported, with a robust digital infrastructure that ensures you stay connected wherever you work.

brighthush’s culture is built on four pillars:

• People First: We invest in wellbeing, offering mental‑health resources, flexible schedules, and generous paid time off.
• Customer Obsession: Every decision is filtered through the lens of delivering exceptional value to our customers.
• Strive for Excellence: High standards are celebrated, and continuous improvement is a daily habit.
• Integrity: Transparency, ethical conduct, and accountability are non‑negotiable.

Team events, hackathons, and community outreach programs (including STEM education initiatives) foster a sense of belonging and purpose beyond the office.

Compensation, Perks & Benefits

While exact figures vary by experience and location, brighthush offers a competitive total‑reward package that includes:

• Base salary aligned with market benchmarks for senior customer success professionals.
• Performance‑based annual bonus tied to renewal rates, expansion revenue, and customer health metrics.
• Equity participation – share ownership that aligns your success with the company’s growth.
• Comprehensive health, dental, and vision plans for you and your dependents.
• 401(k) plan with company match, plus financial wellness resources.
• Generous parental leave, adoption assistance, and family‑friendly policies.
• Professional development stipend, tuition reimbursement, and access to an internal learning portal.
• Wellness programs, including virtual fitness classes, meditation sessions, and an employee assistance program.
• Flexible work arrangements – hybrid, remote‑first, or on‑site based on role and personal preference.

How to Apply

If you are ready to champion the success of world‑class customers, influence the future of CPS security, and grow alongside a purpose‑driven leader, we want to hear from you. Submit your application through the link below and include a cover letter that highlights your most relevant achievements and why you are excited about brighthush’s mission.

Apply to Join brighthush as a Customer Success Manager

Join Us in Securing the Future

brighthush is more than a workplace—it’s a community of innovators, protectors, and visionaries. By joining our Customer Success team, you become an integral part of a global effort to safeguard the systems that power our daily lives. Take the next step in your career and help us define the future of cybersecurity.