Remote Inside Sales Customer Success Manager – Service Contracts & Renewals (Northwest Region) – Join brighthush

About brighthush

brighthush is a global leader in life‑science instrumentation and analytical solutions, dedicated to accelerating scientific discovery and improving patient outcomes. With a heritage that dates back to 1956, brighthush has grown into a diversified organization that delivers cutting‑edge laboratory equipment, reagents, and services to researchers, clinicians, and industrial partners worldwide. Our mission is simple: to empower scientists with the tools they need to push the boundaries of knowledge.

At brighthush, we believe that innovation thrives in an environment where curiosity meets collaboration. Our culture is built on transparency, continuous learning, and a shared commitment to excellence. Whether you’re working from home or in one of our regional hubs, you’ll find a supportive community that values your voice and rewards your contributions.

Why This Role Matters

As a Remote Inside Sales Customer Success Manager, you will be the linchpin between our customers and the service solutions that keep their laboratories running smoothly. You’ll drive revenue growth by selling warranty extensions, maintenance contracts, and qualification services, while ensuring that existing accounts are nurtured and expanded. Your work will directly impact the reliability of scientific research and the success of our partners.

Key Responsibilities

• Service Product Sales – Lead the sales of warranty extensions, maintenance contracts, and qualification services across the Northwest region. Develop and execute targeted promotional campaigns to increase uptake.
• Customer Relationship Management – Build deep, long‑term relationships with key accounts through regular meetings, phone calls, and email correspondence. Serve as the primary point of contact for service contract negotiations.
• Renewal & Upsell Management – Track renewal deadlines, craft compelling proposals, and follow up diligently to secure contract renewals and upsell opportunities.
• Cross‑Functional Collaboration – Partner closely with Service Contract Specialists, Service Leaders, and the New Business team to align on customer needs and deliver integrated solutions.
• Reporting & Forecasting – Prepare detailed sales reports, performance metrics, and forecast summaries for senior leadership. Use data to refine strategies and drive continuous improvement.
• CRM & System Proficiency – Create and edit quotes, log sales activities, and maintain accurate records in SAP, Cloud for Service (C4S), and Salesforce (SFDC).
• Travel & On‑Site Support – Travel to customer sites within the region as needed (10–25% of the time), including overnight stays, to negotiate contracts and provide on‑site support.
• Goal Achievement – Meet or exceed annual and quarterly financial targets by proactively identifying, qualifying, and closing relevant leads.

Essential Qualifications

• 3–5 years of inside sales experience with a proven track record of qualifying opportunities and closing deals.
• Strong negotiation skills and the ability to prioritize tasks in a fast‑paced environment.
• Excellent verbal and written communication skills, capable of engaging stakeholders at all organizational levels.
• High level of organization and self‑discipline, with a focus on time management and efficiency.
• Self‑motivated, team‑oriented, flexible, and consistently positive in high‑pressure situations.
• Knowledge of instrumental analytics or life‑sciences markets is highly desirable.
• Proficiency with MS Office, SAP ERP, and CRM systems (Salesforce, C4S).
• Bachelor’s degree in Business, Science, Finance, or equivalent work experience.
• Prior experience in a corporate or matrix organization, especially in sales, telesales, or sales administration roles.

Preferred Qualifications

• Experience selling service contracts, warranty extensions, or qualification services in the life‑sciences sector.
• Familiarity with the regulatory landscape affecting laboratory equipment and services.
• Track record of exceeding sales targets in a remote or hybrid setting.
• Advanced analytical skills, with the ability to interpret sales data and market trends.

Skills & Competencies for Success

• Customer‑Centric Mindset – Deep empathy for customer challenges and a passion for delivering solutions that add measurable value.
• Strategic Thinking – Ability to see the big picture, anticipate market shifts, and develop long‑term account plans.
• Adaptability – Thrive in a dynamic environment, quickly adjusting priorities as new opportunities arise.
• Collaboration – Work seamlessly with cross‑functional teams, including technical specialists, marketing, and finance.
• Data‑Driven Decision Making – Leverage CRM data, market research, and performance metrics to inform sales strategies.
• Resilience – Maintain composure and drive in the face of rejection or challenging negotiations.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As an Inside Sales Customer Success Manager, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned sales leaders.
• Regular training sessions on product knowledge, sales techniques, and industry trends.
• Opportunities to transition into senior sales roles, account management, or business development leadership.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Annual performance reviews that align your career goals with organizational objectives.

Work Environment & Culture at brighthush

Our remote‑first approach means you can work from anywhere in the United States while staying connected to a vibrant, collaborative community. We provide:

• State‑of‑the‑art virtual collaboration tools and a robust IT support system.
• Flexible work hours that respect your personal commitments.
• A culture of psychological safety where ideas are welcomed and feedback is constructive.
• Regular virtual town halls, team‑building events, and knowledge‑sharing sessions.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While specific figures may vary, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Variable annual bonus tied to individual, team, and company performance.
• Comprehensive health, dental, and vision plans with wellness incentives.
• Paid time off: at least 120 hours of PTO, 10 paid holidays, and flexible sick leave.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Retirement savings plan with company match (401(k) equivalent).
• Employee Stock Purchase Plan (ESPP) offering discounted stock purchases.
• Accident, life, and disability insurance in line with company policy.
• Professional development budget and tuition reimbursement for relevant courses.
• Commuter benefits, including remote work stipends and home‑office equipment allowances.

How to Apply

If you are a driven, customer‑focused sales professional ready to make an impact in the life‑sciences industry, we encourage you to apply. Join brighthush and become part of a team that is redefining scientific discovery through innovation, service excellence, and a commitment to our customers’ success.

Ready to take the next step? Submit your application today and let’s explore how you can contribute to brighthush’s mission of accelerating scientific progress.