Remote Insurance Customer Support Associate – Brighthush Community Partners – Healthcare Insurance Lifecycle Support & Broker Relations

About Brighthush and the Healthcare Insurance Landscape

Brighthush is a forward‑thinking, technology‑driven organization that is redefining the way people experience healthcare insurance. With a mission to empower both brokers and members through seamless digital experiences, Brighthush has become a trusted partner for businesses and individuals across the United States. Our commitment to innovation, customer‑centricity, and community impact sets us apart in an industry that is constantly evolving.

As the healthcare insurance market grows more complex, the need for knowledgeable, empathetic, and proactive support has never been greater. Brighthush is looking for a dedicated Insurance Customer Support Associate to join our remote team and help bridge the gap between brokers, groups, and members. In this role, you will be the frontline advocate for our partners, ensuring that every interaction is smooth, accurate, and reflective of Brighthush’s high standards.

Key Responsibilities

• Issue Resolution & Escalation Management – Identify, diagnose, and resolve complex broker, group, and member inquiries related to insurance benefits, claims, enrollment, and billing across all lines of business.
• Broker Relationship Building – Engage directly with external brokers to establish trust, provide product knowledge, and support their sales efforts in our markets.
• Concierge‑Level Support – Deliver personalized, high‑quality assistance to brokers, ensuring they feel confident and equipped to sell Brighthush products.
• Process Improvement – Collaborate with cross‑functional teams to identify recurring issues, propose solutions, and implement best practices that enhance the overall customer experience.
• Data Accuracy & Documentation – Maintain meticulous records of interactions, resolutions, and follow‑ups in our CRM system, ensuring data integrity and compliance with regulatory standards.
• Continuous Learning – Stay current on industry trends, product updates, and regulatory changes to provide accurate information and proactive guidance to brokers and members.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in insurance or a related field.
• High school diploma or equivalent; additional certifications in customer service or insurance are a plus.
• Strong problem‑solving skills with the ability to handle mid‑to‑high level customer service issues independently.
• Proficiency with computers and common productivity tools (e.g., Microsoft Office, Google Workspace).
• Reliable high‑speed internet connection (minimum 15 Mbps) and a compatible device (smartphone, tablet, or laptop) capable of running iOS or Android.
• Preferred: Experience working with USB‑wired headsets; Bluetooth headsets are not supported.

Preferred Qualifications

• Experience in a remote customer support environment, demonstrating self‑discipline and time‑management skills.
• Knowledge of healthcare insurance products, claims processes, and regulatory requirements (e.g., HIPAA, ACA).
• Previous exposure to broker‑centric sales support or account management.
• Multilingual abilities, especially in Spanish or other widely spoken languages in the U.S., to better serve diverse broker communities.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.

Skills & Competencies for Success

• Communication Excellence – Clear, concise, and empathetic verbal and written communication tailored to both brokers and members.
• Analytical Thinking – Ability to dissect complex problems, identify root causes, and recommend actionable solutions.
• Customer‑First Mindset – Passion for delivering exceptional service and turning challenges into opportunities for relationship building.
• Adaptability & Resilience – Comfortable navigating changing priorities and maintaining composure under pressure.
• Collaboration & Teamwork – Willingness to work closely with sales, operations, and technical teams to achieve shared goals.
• Tech Savvy – Quick learner of new software, tools, and processes.

Career Growth & Learning Opportunities

At Brighthush, we believe that investing in our people is the key to sustained success. As an Insurance Customer Support Associate, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Annual tuition reimbursement and a library of thousands of free online courses covering everything from advanced insurance concepts to leadership development.
• Clear career pathways that can lead to roles in account management, product support, operations, or even sales leadership.
• Regular performance reviews and goal‑setting sessions to align your personal ambitions with Brighthush’s strategic objectives.
• Opportunities to participate in cross‑functional projects, giving you exposure to new areas of the business.

Work Environment & Culture at Brighthush

Brighthush thrives on a culture of inclusivity, collaboration, and continuous improvement. Our remote team enjoys:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team gatherings, hackathons, and wellness challenges to foster connection and camaraderie.
• A supportive leadership team that values transparency, feedback, and open communication.
• Community‑focused initiatives, including volunteer days and partnerships with local nonprofits, encouraging employees to give back.
• A commitment to diversity, equity, and inclusion, ensuring that every voice is heard and respected.

Compensation, Perks, and Benefits

While specific salary ranges may vary based on experience and location, Brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote customer support roles.
• Performance‑based bonus opportunities that reward outstanding service and impact.
• Comprehensive health, dental, and vision insurance plans tailored to remote employees.
• Paid time off (PTO) and holiday schedule that respects work‑life balance.
• Tuition reimbursement and access to a wide array of professional development resources.
• Wellness incentives such as gym memberships, mental health support, and wellness stipends.
• Individualized webcam‑enabled coaching sessions to support skill growth and career progression.

Why Brighthush?

Choosing Brighthush means joining a company that is not only at the forefront of digital CX solutions but also deeply committed to making a positive impact on the communities we serve. As a remote Insurance Customer Support Associate, you will:

• Play a pivotal role in shaping the experience of brokers and members across the country.
• Work with cutting‑edge technology that streamlines complex insurance processes.
• Be part of a collaborative, inclusive culture that values your voice and encourages innovation.
• Benefit from a robust learning ecosystem that supports both professional and personal growth.
• Enjoy the flexibility and autonomy that come with remote work, while still feeling connected to a vibrant team.

Ready to Make a Difference?

If you are passionate about delivering exceptional customer support, thrive in a dynamic remote environment, and want to help brokers and members navigate the intricacies of healthcare insurance, Brighthush invites you to apply. Join us in redefining the future of insurance support and building lasting relationships that matter.