Remote Insurance Customer Support Associate – Champion Broker Partnerships, Drive Healthcare Coverage Success, and Shape the Future of Health Insurance at brighthush

About brighthush

brighthush is not just a company; it’s a movement that is reshaping the health‑insurance landscape for brokers, groups, and individual members across the United States. Founded on the principles of collaboration, continuous learning, and community impact, brighthush has become a trusted partner for those who need seamless, transparent, and empowering access to health coverage. Our mission is simple yet powerful: to make health‑insurance navigation effortless for every stakeholder, whether they’re seasoned brokers, new group leaders, or members seeking clarity in their benefits.

At brighthush, we believe that the customer experience is the cornerstone of sustainable growth. That’s why we invest heavily in concierge‑level support, cutting‑edge technology, and a culture that celebrates diversity, innovation, and personal development. If you’re passionate about transforming how people experience health insurance, you’ll find a home here.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere while staying connected to a vibrant, distributed team that values autonomy and collaboration.
• Impactful Work: Your daily interactions directly influence broker success and member satisfaction across the country.
• Career Growth & Learning: Thousands of free courses, tuition reimbursement, and a clear advancement path ensure you’re always moving forward.
• Inclusive Culture: A community‑first mindset that encourages giving back, celebrates diversity, and fosters belonging.
• Competitive Compensation: Base salary, performance bonuses, and a comprehensive benefits package designed to reward your expertise.

Key Responsibilities

As a Remote Insurance Customer Support Associate, you will be the frontline advocate for our external brokers. Your role is pivotal in ensuring that brokers have the resources, confidence, and support they need to sell our health‑insurance products effectively. Your day‑to‑day tasks will include:

• Diagnose and resolve complex broker, group, and member inquiries related to benefits, claims, enrollment, and billing across all lines of business.
• Build and nurture strong relationships with external brokers, becoming their trusted partner in navigating the healthcare insurance landscape.
• Deliver concierge‑level support, proactively identifying potential roadblocks and providing timely solutions that enhance broker confidence and sales performance.
• Collaborate with cross‑functional teams—Product, Claims, Billing, and Sales—to streamline issue resolution and share insights that drive continuous improvement.
• Maintain accurate, real‑time documentation of all interactions in our CRM, ensuring data integrity and compliance with industry regulations.
• Participate in regular training sessions and knowledge‑sharing forums to stay current on product updates, policy changes, and best practices.
• Contribute to the development of support resources, FAQs, and training materials that empower brokers and members alike.
• Track and analyze support metrics to identify trends, propose process enhancements, and contribute to the overall quality of service.
• Act as an escalation point for high‑priority issues, coordinating with senior stakeholders to achieve swift resolution.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a call‑center or remote support environment.
• High school diploma or equivalent; additional education in business, communications, or a related field is a plus.
• Demonstrated ability to troubleshoot and resolve mid‑to‑high level customer service issues with empathy and efficiency.
• Strong computer literacy, including proficiency with CRM systems, Microsoft Office, and collaboration tools.
• Reliable high‑speed internet connection (minimum 15 Mbps) and a dedicated workspace that supports focused, uninterrupted work.
• Access to a compatible device (smartphone, tablet, or laptop) running iOS or Android for daily log‑ins and real‑time communication.
• Preferred: Experience in the health‑insurance or financial services sector, with a solid understanding of broker‑centric processes.
• Preferred: Familiarity with claim management, enrollment workflows, and billing procedures.

Preferred Skills & Competencies

• Exceptional communication skills—both written and verbal—tailored to diverse audiences.
• Active listening and problem‑solving mindset, with the ability to de‑escalate challenging situations.
• Proficiency in data entry and analytical thinking to identify trends and propose actionable solutions.
• Adaptability to fast‑paced environments and a willingness to embrace new technologies and processes.
• Team player who thrives in a collaborative, cross‑functional setting.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve alongside your passions. As a Customer Support Associate, you’ll have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Monthly skill‑building workshops covering advanced product knowledge, sales enablement, and leadership fundamentals.
• Tuition reimbursement for accredited courses and certifications relevant to your role.
• Clear advancement pathways—potential roles include Senior Support Specialist, Team Lead, or Product Specialist.
• Annual performance reviews that align your achievements with growth opportunities and compensation adjustments.
• Cross‑departmental projects that broaden your exposure to product development, marketing, and analytics.
• Opportunities to lead initiatives that shape the future of our support strategy and customer experience.

Work Environment & Culture

brighthush champions a culture of respect, transparency, and empowerment. Our remote workforce is supported by:

• Regular virtual team‑building events and community service initiatives.
• Inclusive policies that celebrate diversity and foster belonging.
• Open communication channels—weekly town halls, real‑time chat rooms, and one‑on‑one check‑ins.
• Flexible scheduling options that accommodate different time zones and personal commitments.
• Access to a digital wellness platform offering mindfulness sessions, fitness challenges, and mental‑health resources.
• Recognition programs that celebrate individual and team achievements.
• An environment that encourages experimentation, innovation, and a growth mindset.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to individual and team metrics.
• Paid time off (PTO) and holidays, with a flexible accrual system.
• Health, dental, and vision insurance plans, with options for family coverage.
• Retirement savings plan (401(k) with company match).
• Comprehensive wellness stipend covering gym memberships, mental‑health apps, and more.
• Technology stipend to support home‑office setup and equipment upgrades.
• Unlimited learning credits for online courses, conferences, and professional development.
• Employee assistance program (EAP) for personal and professional support.

How to Apply

If you’re ready to join a forward‑thinking team that values your expertise and supports your growth, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

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Closing Statement

At brighthush, we’re redefining the insurance experience—one broker, group, and member at a time. If you’re passionate about delivering exceptional service, thrive in a remote environment, and want to make a tangible impact on people’s health‑insurance journeys, we invite you to bring your talents to our team. Join us, and let’s build a brighter, healthier future together.