[Remote] Intern, Product Management, Connecting Clients, Channels and Fulfillment Job Details | Sephora

Note: The job is a remote job and is open to candidates in USA. Sephora is hiring a Product Management Intern to help improve the end-to-end digital order lifecycle, from browsing and checkout through fulfillment and returns. The intern will conduct competitive research, analyze client and operational evidence, identify product opportunities, and present recommendations to product and business stakeholders.

Responsibilities

• Benchmarking Sephora’s experience against key retailers
• Combining competitive research with client and operational evidence
• Identifying capability gaps that could influence the product roadmap
• Using AI tools to accelerate research and synthesis while validating findings against primary sources
• Presenting decision-ready recommendations to product leadership and business stakeholders
• Design and execute competitive research across the end-to-end shopping and post-purchase experience
• Combine client feedback, support contact drivers, behavioral analytics, and existing research to identify meaningful friction
• Map foundational capabilities needed to unlock future client experiences
• Use AI tools for research, synthesis, and analysis while verifying AI-generated findings
• Reassess previously deprioritized roadmap ideas, create prioritized opportunity briefs and a competitive monitoring playbook, and present recommendations with product, analytics, UX research, and operations partners

Skills

• Strong analytical and structured problem-solving skills
• Excellent written and verbal communication
• Comfort working with quantitative and qualitative data
• Enthusiasm for AI tools combined with critical judgment
• Curiosity about digital commerce, retail, or consumer experience
• Self-directed and organized, with the ability to manage a multi-workstream project over 10 weeks
• Graduating in 2027 or 2028 (undergraduate or graduate degree)

Benefits

• 10-week internship program with hands-on learning
• Personal and professional networking opportunities
• Weekly virtual workshops
• Networking opportunities and career panels providing exposure to Sephora's career growth opportunities
• Caring community: collaboration with teammates passionate about innovating and driving the industry forward
• Fulfilling path: opportunities to challenge, stretch, and develop your skills
• Meaningful work with the opportunity to make a positive consumer, industry, and social impact

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