[Remote] IT Systems Analyst – Epic SER / Provider Records -- Remote

Note: The job is a remote job and is open to candidates in USA. Career Soft Solutions Inc is seeking a Senior IT Systems Analyst to support Epic SER and Provider Records in a healthcare IT environment. The role focuses on provider data management, incident resolution, system configuration and security, integrations, testing, and process improvement.

Responsibilities

• Build, maintain, and troubleshoot Epic SER/Provider Records and related provider data
• Work with Login Blueprints and SER Blueprints to support provider record configuration and maintenance
• Manage provider information related to ePrescribing/Surescripts, External Directories, Care Teams, and Record Merges
• Triage, investigate, and resolve incidents and service requests during business hours
• Analyze complex provider data issues and determine appropriate solutions with minimal supervision
• Communicate effectively with technical teams, business users, and other stakeholders regarding system issues and resolutions
• Perform requirements gathering, documentation, testing, change control, and implementation activities
• Support Epic Security, including User/SER record integration and Provider Maintenance Security
• Work with external and referring provider records, including addresses and organization records
• Collaborate on interfaces and integrations, including exposure to Epic Bridges
• Apply master data management principles involving source-of-truth ownership, provider/identity matching, duplicate management, data synchronization, and data governance
• Use Clarity/SQL for analysis and troubleshooting when required
• Contribute to process improvements, standards, tools, templates, and methodologies
• Participate in project planning, risk identification, issue resolution, quality assurance, and change management
• Facilitate communication between business stakeholders, technical teams, and IT leadership
• Support department initiatives involving automation and emerging AI tools where applicable
• Maintain accurate technical documentation and ensure adherence to established IT processes and controls

Skills

• W2 Candidates only
• Epic SER, Provider Records, Epic Provider Administration, SER Blueprints, Login Blueprints, Epic Security, Provider Maintenance Security, Care Teams, ePrescribing, Surescripts, External Directories, Record Merges
• AI Automation
• Clarity, SQL, Epic Bridges, Interfaces, Integrations, ServiceNow, Data Management, Provider Identity Matching
• Incident Management, Problem Resolution, Requirements Gathering, Documentation, Change Control, Testing, Stakeholder Management, Communication, Facilitation, Conflict Resolution, Project Management, Continuous Improvement
• Epic Provider Administration Badge – REQUIRED / NO EXCEPTIONS
• Advanced expertise in Epic SER and Provider Records
• Strong hands-on experience managing provider records, troubleshooting complex provider data issues, resolving incidents, and working closely with technical and business stakeholders
• A highly independent professional who can manage multiple priorities, analyze complex system and data issues, support change and testing activities, and contribute to continuous improvement of provider data processes
• Epic Security Certification – Strongly Desired

Benefits

• Fully remote

Company Overview

Company H1B Sponsorship