Senior Customer Enablement Manager – Enterprise Adoption & AI Workflow Transformation Lead
About brighthush
brighthush is a trailblazing SaaS platform that empowers organizations to harness the power of human collaboration and artificial intelligence. With a global customer base spanning Fortune 500 enterprises to fast‑growing startups, we help teams streamline workflows, accelerate decision‑making, and unlock measurable business outcomes. Our mission is simple: make work easier, faster, and more impactful for every person in every organization.
At brighthush, we believe that technology is only as good as the people who use it. That’s why we invest heavily in customer success, change management, and continuous learning. Our culture is built on curiosity, empathy, and a relentless focus on results. We’re proud to be recognized as a top workplace by industry leaders and to foster an environment where diversity of thought, background, and experience is not just welcomed but celebrated.
Why This Role Matters
As a Senior Customer Enablement Manager, you will be the bridge between brighthush’s cutting‑edge platform and the complex, evolving needs of our enterprise customers. You will own a portfolio of strategic accounts, guiding them through discovery, workflow redesign, AI adoption, and scalable education initiatives that drive adoption, retention, and expansion. Your insights will shape the future of our Customer Enablement practice, ensuring that every customer experience is transformative and measurable.
Key Responsibilities
- Strategic Trusted Advisory: Build deep, trusted relationships with senior leaders and operational teams. Conduct discovery workshops to uncover business priorities, pain points, and success metrics. Translate these insights into clear, actionable recommendations that align with each customer’s strategic objectives.
- Own Complex Customer Engagements: Lead end‑to‑end engagements for high‑value accounts. From initial scoping and planning to delivery, measurement, and post‑implementation follow‑up, you will navigate ambiguity, competing priorities, and multi‑stakeholder dynamics while keeping projects on track.
- Drive Workflow & AI Transformation: Translate brighthush’s platform capabilities and AI features into practical, scalable use cases. Guide customers through people, process, and behavioral change, ensuring sustainable adoption and lasting impact.
- Executive & High‑Impact Facilitation: Design and facilitate workshops, strategy sessions, and executive briefings. Adapt facilitation style to audience maturity, organizational complexity, and desired outcomes, ensuring clarity and alignment at every level.
- Measure & Optimize Customer Impact: Leverage adoption analytics, engagement metrics, and business KPIs to assess the effectiveness of enablement initiatives. Identify trends, surface risks, and refine strategies to continuously improve customer outcomes.
- Strengthen Partnerships & Commercial Outcomes: Identify expansion opportunities, new use cases, and potential risks through deep customer engagement. Partner with Account Executives and Customer Success to align enablement strategies with retention, expansion, and long‑term value creation.
Essential Qualifications
- 6+ years of experience in customer enablement, success, consulting, implementation, or professional services, preferably within SaaS.
- Proven track record of independently leading complex enterprise engagements that combine discovery, consultation, facilitation, and enablement to drive adoption and business transformation.
- Strong consultative mindset: ability to uncover root causes, synthesize complex information, challenge assumptions constructively, and translate ambiguity into clear recommendations.
- Experience engaging and influencing senior and executive stakeholders, building alignment across diverse groups, and navigating competing priorities.
- Excellent facilitation and communication skills, with the ability to lead strategic conversations and high‑impact sessions for audiences ranging from practitioners to C‑suite leaders.
- Robust project and portfolio management skills: track multiple complex engagements, deliver on time, and maintain high quality without heavy oversight.
- Commercial acumen: understand how adoption, customer value, retention, expansion, and organizational change interrelate.
- Product and technical curiosity: quickly develop expertise in new technology and translate AI and workflow capabilities into meaningful customer use cases.
- Data‑driven mindset: use customer signals and metrics to evaluate impact, identify risks, and adjust strategy.
- Cross‑functional influence: proven ability to collaborate with Sales, Success, Product, and Engineering to improve programs, processes, and playbooks.
- Comfortable operating in a fast‑moving, ambiguous environment, exercising strong judgment, prioritization, and ownership.
- Collaborative teammate who mentors others, shares expertise, and elevates the quality and consistency of the broader team.
Preferred Qualifications
- Experience in AI‑driven workflow solutions or digital transformation initiatives.
- Background in change management or organizational development.
- Advanced facilitation certifications (e.g., ATD, PMI-ACP).
- Experience with data visualization tools (Tableau, Power BI) to present insights to executives.
- Multilingual capabilities to support global accounts.
Skills & Competencies
- Stakeholder Management & Influence
- Change Management & Adoption Strategy
- AI & Workflow Enablement
- Strategic Consulting & Problem Solving
- Data Analysis & Insight Generation
- Project & Portfolio Management
- Executive Communication & Presentation
- Collaboration & Cross‑Functional Leadership
- Continuous Learning & Technical Curiosity
- Resilience & Adaptability in Ambiguous Environments
Career Growth & Learning Opportunities
At brighthush, your impact is amplified by the scale of our customer base and the breadth of our product portfolio. As you master the Customer Enablement practice, you’ll have the opportunity to:
- Lead larger, more complex portfolios and mentor junior enablement professionals.
- Shape the strategic direction of our enablement playbooks, training modules, and AI adoption frameworks.
- Transition into leadership roles such as Director of Customer Enablement, Head of Customer Success, or Product Enablement Lead.
- Participate in cross‑functional initiatives that influence product development, go‑to‑market strategy, and global customer experience.
- Access continuous learning resources, including industry conferences, advanced certifications, and internal knowledge‑sharing sessions.
Work Environment & Culture
We operate in a fully remote model, with a focus on West Coast time zones (Pacific or Mountain Standard Time). Our culture is built on:
- Flexibility: Work from anywhere while maintaining a healthy work‑life balance.
- Collaboration: Cross‑functional teams that share knowledge, celebrate wins, and learn from challenges.
- Diversity & Inclusion: A commitment to creating a workplace where every voice is heard and valued.
- Impact‑Driven: Your work directly influences customer success, product evolution, and the company’s growth trajectory.
- Continuous Feedback: Regular check‑ins, 360‑degree reviews, and mentorship programs to support your professional development.
Compensation & Benefits
We offer a competitive total‑reward package that reflects the value you bring to brighthush and the market. While specific figures vary by role and location, the package typically includes:
- Base salary within a market‑aligned range.
- Performance‑based bonus or incentive plan.
- Equity options to share in the company’s long‑term success.
- Comprehensive health, dental, and vision coverage.
- Mental health and wellness programs, including counseling and mindfulness resources.
- Career coaching, mentorship, and professional development funds.
- Family‑friendly benefits such as parental leave, adoption support, and flexible caregiving options.
- Retirement savings plan with company match.
- Remote work stipend and technology allowance.
- Annual wellness stipend and optional on‑site wellness events.
How to Apply
Ready to transform the way enterprise customers work and drive measurable business outcomes? Submit your application through our careers portal or reach out to our Talent Acquisition team. We encourage all qualified candidates, even those who may not meet every listed requirement, to apply. Your unique perspective and experience could be the missing piece we need.
Join brighthush Today
At brighthush, we’re building more than a product – we’re building a community of innovators who believe that technology can change the world for the better. If you’re passionate about empowering organizations, thrive in a fast‑paced environment, and want to make a tangible impact, we want to hear from you.