[Remote] Lead Analyst, IT - Business Process Management (OTC)

Note: The job is a remote job and is open to candidates in USA. Builders FirstSource is hiring a Lead Analyst, IT - Business Process Management (OTC) to lead analysis, standardization, and continuous improvement of Order-to-Cash processes. The role partners with business and technology teams to translate operational needs into scalable processes and system solutions, leading cross-functional initiatives from requirements and design through testing, release readiness, and performance improvement.

Responsibilities

• Lead significant OTC process and technology initiatives, from discovery and design through testing, deployment, and stabilization
• Partner with business leaders, product owners, engineering, architecture, finance, operations, and vendors to define priorities and deliver practical solutions
• Analyze current-state processes, data, systems, and controls; identify root causes, gaps, risks, and opportunities for standardization or improvement
• Translate business needs into clear process models, requirements, user stories, acceptance criteria, data needs, integration requirements, and traceability
• Facilitate cross-functional workshops and design sessions for customer, pricing, order management, contracts, installation, billing, rebates, receivables, cash application, and reporting processes
• Evaluate solution options and recommend approaches that balance business value, customer experience, standardization, risk, scalability, and supportability
• Coordinate dependencies across SAP S/4HANA, OMS+, customer-facing solutions, reporting platforms, integrations, and legacy applications
• Guide functional design reviews and confirm that proposed solutions align with approved business processes, controls, and end-to-end outcomes
• Lead functional testing readiness, including requirements coverage, test scenarios, defect prioritization, business validation, and release-readiness assessment
• Lead analysis and resolution of complex production issues and systemic process gaps; coordinate root-cause analysis, corrective action, and stakeholder communication
• Use process metrics, KPIs, customer feedback, and operational data to monitor performance and prioritize continuous-improvement opportunities
• Support roadmap planning, business-case development, enhancement prioritization, risk management, and resource planning for OTC initiatives
• Partner with training and change teams to support process documentation, communications, learning materials, adoption, and knowledge transfer
• Establish and promote standards for business analysis, process documentation, requirements quality, decision records, and knowledge management
• Mentor analysts and serve as an escalation point for complex OTC process, functional, data, and integration questions

Skills

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field; or an equivalent combination of education and experience
• 7+ years of experience in business process management, business systems analysis, enterprise applications, or technology-enabled process transformation
• Experience leading cross-functional process analysis, requirements, solution design, testing, deployment, and continuous-improvement activities
• Experience supporting Order-to-Cash or related enterprise processes such as pricing, order management, contracts, billing, rebates, accounts receivable, cash application, or customer service
• Experience with ERP and integrated enterprise applications, data, interfaces, reporting, and business controls
• Strong facilitation, analytical, problem-solving, documentation, stakeholder-management, and communication skills
• Ability to lead through influence, manage competing priorities, and guide or mentor other analysts
• Experience with SAP S/4HANA Sales and Distribution, billing, pricing, contracts, service or project-based processes, or related OTC capabilities
• Experience with SAP Vistex, OMS+, POS, eCommerce, CRM, payment, credit, tax, reporting, or other integrated OTC solutions
• Experience with process modeling and optimization tools such as SAP Signavio or similar platforms
• Experience supporting Agile delivery, test management, release readiness, organizational change, and business adoption
• Relevant certification in Business Analysis, Business Process Management, Agile, SAP, Product Management, or Process Improvement is preferred

Benefits

• Eligible to earn an annual bonus, subject to changes in plan design and documents and in accordance with applicable law; eligibility and amount vary based on overall company success, thresholds met, and other terms and conditions of the Company’s active bonus policy for the respective year.
• Medical, dental, vision, and disability insurance plans.
• 401(k) retirement savings plan.
• PTO (including paid sick time).
• 8 paid holidays per year (for salaried and hourly team members).
• Professional development through the latest training, tools, and technologies.
• Empowered to try new things and gain new experiences.
• Friendly, people-first environment.

Company Overview