[Remote] Lead Analyst, IT - Training

Note: The job is a remote job and is open to candidates in USA. Builders FirstSource is seeking a Lead Analyst, IT - Training to support its transition from legacy ERP systems to a unified platform. The role develops and delivers technical training, establishes learning practices and standards, evaluates program effectiveness, and provides technical expertise while collaborating with business stakeholders.

Responsibilities

• Delivers complex technical trainings on a wide range of solutions areas/ technologies
• Leads development of best practices and standards across Analysts
• Creates and leads agile learning strategies and recommends effective training materials and priorities
• Leverages subject matter expertise to review and create leadership training best practices, learning objectives and evaluation strategy
• Collaborates with senior level cross functional stakeholders to understand business initiatives, challenges and priorities that can be incorporated into the learning experience
• Conducts analyses on program effectiveness, reporting to functional or organizational leaders and providing insights or recommendations
• Develops formal documentation of programs, curriculum, and outcome objectives
• Serves as a deep technical resource

Skills

• Bachelor's degree from an accredited college/university
• 7+ years relevant work experience
• Or an equivalent combination of education and experience
• Understanding of ERP systems and integration with business processes
• Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate
• Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism
• Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations
• Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business
• Understands how agility is leveraged in IT ways of working
• Responds to feedback quickly based on comments of internal and external customers and needs of the market
• Takes initiative and identifies what needs to be done and acts without waiting to be asked
• Demonstrates depth of understanding for the P&L and financial analysis
• Understands KPIs and how BFS makes money
• Knows the different business segments and how they relate to one another
• Understands customer sales and engagement
• Demonstrates functional and/or technical expertise
• Understands complex issues and demonstrates problem solving skills
• Understands how to maximize business results regardless of industry cycle
• Communicates and sets clear goals with plans to deliver
• Manages competing priorities effectively
• Embraces and follows best practices
• Demonstrates self-starter, can-do attitude
• Leverages resources and teams around them to solve problems and create mutually beneficial outcomes
• Demonstrates willingness and courage to make tough decisions in a timely manner
• Demonstrates proactive versus reactive thinking
• Asks questions to identify root cause and analyze situations more accurately
• Builds trust-based relationships
• Collaborates well across all areas of the business
• Actively listens to understand the meaning and intent of what the other person is communicating
• Demonstrates situational awareness - knows when and how to adjust leadership style in different situations
• Demonstrates self-awareness - understands strengths and weaknesses
• Demonstrates empathy - puts themselves in other's shoes
• Assumes positive intent
• Drives alignment through clear communication of vision, goals, and expectations
• Empowers, motivates, and inspires others
• Coaches and mentor others for their development
• Guides and persuades others to deliver positive outcomes
• Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes
• Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure
• Thinks like an owner with an entrepreneurial spirit
• Demonstrates and encourages intellectual curiosity
• Continuous learner; seeks opportunities and knowledge for personal and professional growth
• Sees possibilities over problems - actively seeks solutions
• Encourages out-of-the box thinking to create new ways of doing things
• Continuously seeks to improve and simplify pain points in the business
• Does the right thing even under challenging circumstances?
• Communicates with honesty
• Consistently treats others fairly and equitably
• Demonstrates reliability and does what they say they will do
• Conducts tough conversations and delivers difficult messages with kindness and respect

Benefits

• Eligible to earn an annual bonus, subject to changes in plan design and documents and in accordance with applicable law; eligibility and amount vary based on overall company success, thresholds met, and other terms and conditions of the Company’s active bonus policy for the respective year.
• Medical, dental, vision, and disability insurance plans
• 401(k) retirement savings plan
• PTO, including paid sick time
• 8 paid holidays per year for salaried and hourly team members
• Professional development, including training, tools, and technologies

Company Overview