[Remote] Lead Director, Recruitment Operations

Note: The job is a remote job and is open to candidates in USA. CVS Health, through CVS Healthspire Life Sciences Solutions, advances clinical research by turning real-world data into actionable insights. The Lead Director of Recruitment Operations leads client-facing recruitment solution design, project launch and delivery, campaign optimization, and senior client relationships for clinical research recruitment projects.

Responsibilities

• Lead and develop the team that supports the business development process by translating client needs, protocol requirements, and recruitment considerations into actionable solution design
• Set direction, establish priorities, and build the operating discipline needed to scale the function effectively
• Directly support the sales process by understanding client needs, analyzing protocols, and shaping population funnel strategies
• Translate client requirements into practical recruitment solutions that can be executed successfully
• Development of required recruitment materials and process to generate success; development of targeting criteria, materials and experience flows and gaining necessary approvals
• Lead delivery of sold contracts to capture full contract value, including launch readiness, execution oversight, and cross-functional coordination
• Oversee campaign performance and optimization to improve recruitment outcomes and achieve client goals
• Manage senior-level post-sale client relationships to support satisfaction, retention, and account growth
• Partner across Business Development, Operations, call center, digital, marketing, and IT to align resources and ensure consistent delivery
• Lead, hire, and develop a high performing team of solutions strategists and campaign managers

Skills

• 10 or more years of Clinical Trial Process and business via Retail Pharmacy / Clinical Background, major Pharma, or Clinical Research Organization
• 10 or more years of experience with broader healthcare industry landscape and issues among payors, pharmacies, and other care providers and their influence on Clinical Trials
• Bachelor's degree required
• Understanding of major players in Real-World Data (RWD), RWE and Patient Recruitment into clinical trials
• Experience working within a PBM and/or Payer environment
• Clinical background

Benefits

• Remote
• Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• Includes an award target in the company’s equity award program.
• This full-time position is eligible for medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs, based on eligibility.

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