[Remote] Lead Product Manager, Identity Platform

Note: The job is a remote job and is open to candidates in USA. Mindbody is seeking a Lead Product Manager to own and evolve its unified identity platform across its product ecosystem. The role leads identity strategy, authentication and access capabilities, migrations, and cross-functional initiatives serving consumers and enterprise customers.

Responsibilities

• Own the vision and roadmap for Mindbody’s unified identity platform, serving as the foundation for authentication, authorization, account management, and user relationships across our product ecosystem
• Enhance consumer identity systems with features that business customers need to provide seamless, secure, and user-friendly experiences for their clients
• Launch features to targeted demographics while monitoring impact
• Enable multi-factor authentication (MFA) for all staff users of B2B Mindbody software, ensuring enterprise-grade security without disrupting business workflows
• Lead the strategy and execution of large-scale identity migrations and rollouts, ensuring secure, stable transitions for thousands of enterprise customers and millions of consumers
• Define and evolve granular, customizable permission and role models for enterprise customers, including complex organizational structures, hierarchies, and administrative controls
• Develop and scale multi-user and family relationship models for consumer products, including shared access, guardianship, household structures, and delegated roles
• Lead cross-functional alignment for identity standards across multiple product teams, ensuring consistency and reliability throughout the Mindbody ecosystem
• Own end-to-end product initiatives—from user research and requirements through rollout planning, migration coordination, change management, and post-launch optimization
• Work closely with design and UX writing partners to deliver IAM flows with exceptional clarity, precision, and ease of use
• Communicate product strategy, risks, and tradeoffs at executive levels, building consensus across technical and non-technical stakeholders

Skills

• 7+ years of product management experience, with at least 3 years specifically focused on Identity & Access Management, authentication systems, or security platforms
• Demonstrated success owning IAM for both enterprise (B2B) and consumer products
• Experience defining and implementing unified identity platforms across multiple SaaS applications, with strong architectural understanding of cross-product identity needs
• Proven track record leading major identity migrations, login-related transitions, and high-scale rollouts impacting thousands of organizations and millions of users
• Deep expertise in identity standards and technologies: + OAuth 2.0, OpenID Connect + SAML SSO, OIDC SSO + MFA (TOTP, SMS, push, hardware keys) + Social sign-on (Google, Apple, Facebook, etc.)
• Hands-on experience building or managing complex permissions and role-based access control (RBAC) for enterprise environments
• Experience designing and operating multi-user or family account structures on the consumer side
• Able to self-serve data for analysis, reporting, and troubleshooting using SQL without relying on engineering or analytics teams
• Strong understanding of how identity changes impact business operations, with demonstrated ability to execute identity improvements without breaking established workflows
• Excellent collaboration, communication, and stakeholder management skills - including the ability to articulate complex technical concepts to executive leadership
• A data-driven approach with experience using metrics, experimentation, and user research to drive product decisions
• A user-first mindset that balances enterprise workflow stability with consumer-grade usability
• A security-first approach that does not compromise clarity or simplicity
• A systems-thinking perspective with the ability to architect identity solutions that scale across multiple products and business models
• A collaborative, thoughtful leadership style and passion for building elegant, secure, and resilient IAM foundations
• The ability to help staff users support their clients while maintaining security and privacy standards
• Experience in regulated industries (finance, healthcare, wellness, education)
• Familiarity with identity governance, auditing, and compliance requirements
• Experience with customer lifecycle, entitlement systems, or cross-product platform integration
• Background working on platform teams supporting multiple product groups or business units
• Experience in the wellness, fitness, or beauty industry

Benefits

• Performance bonus
• Benefits and/or other applicable incentive compensation plans

Company Overview

Company H1B Sponsorship