[Remote] Loan Operations Specialist 1

Note: The job is a remote job and is open to candidates in USA. Texas Dow Employees Credit Union is seeking a Loan Operations Specialist 1 to serve as the main point of contact for loan inquiries and processing. The role involves establishing new consumer loans, ensuring documentation accuracy, and managing lien filings.

Responsibilities

• Serves as the main point of contact for detailed loan inquires, history research, and core loan system questions
• Provides follow-up to ensure all needs are met efficiently. Serves dealers face-to-face with payoffs and drafts for collection
• Processes mailed in and automated report items for deposit and/or payments to applicable accounts. Including credit insurance payments, consumer loan payoffs and total loss settlements
• Establishes new consumer loans by ensuring accurate information is set up and in relevant systems
• Ensures salability of collateralized consumer loans
• Reviews and completes loan correction requests, rate modifications, and payment error research
• Complies and submits required documentation and information to associated vendors for credit insurance and total loss claims
• Produces standard letters for release of lien, satisfied lien, affidavit for intercontinental transport, and payment history requests
• Maintains product accuracy by review of critical documents and reports to ensure future rates, receivables, due dates, and payment changes are within guidelines
• Verifies title work documentation in conjunction with new loans and completes lien filings with the local tax office
• Ensures accuracy and timeliness of lien filings by working with finance companies, state DMV offices, and dealers
• Complies and submits lien reports to finance department for review
• Releases liens on collateral items both physically and via electronic methods once loan agreements have been satisfied
• Categorizes, files and retrieves required paper documents from the paper vault
• Completes quality checks of various documents stored within the optical system
• Processes incoming oil and gas drafts for collection with outside financial institutions
• Ensures proper follow-up is completed on outstanding items

Skills

• High School diploma or equivalent is required
• Six months to two years job related or similar experience
• Strong working knowledge of relevant software including Microsoft Office
• Extensive experience with Microsoft Excel and experience with creating and managing large data sets
• Passion for accuracy
• Substantial ability to prioritize tasks and solve complex problems
• Ability to handle and maintain confidential information in a sensitive manner
• Ability to add, subtract, multiply and divide numbers
• Ability to perform these mathematical skills using money and other forms of measurement
• Mental alertness and adaptability to office work environment
• Effective oral, written and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, and speaks clearly
• Must have a valid Drivers License
• This position may require travel up to 10% of the time in local and regional areas based on business needs
• Occasional after hours work may be required

Benefits

• Occasional after hours work may be required.
• This position may require travel up to 10% of the time in local and regional areas based on business needs.

Company Overview