[Remote] Manager II, Strategic Technical Accounts

Note: The job is a remote job and is open to candidates in USA. Ricoh USA, Inc. is hiring a Manager II, Strategic Technical Accounts to lead a technical account management team supporting customers’ Ricoh and third-party application solutions. The role oversees service delivery, customer relationships, team development, operational processes, and strategic opportunities.

Responsibilities

• Manages, develops and load balances the Technical Account Team, which may consist of Technical Account Specialists, Analysts, and Engineers roles
• Recruits, interviews, hire and train new Technical Account Team members to ensure that appropriate quality staffing levels are maintained. Establishes network of candidates and works to develop the TAM Team
• Interacts with Technical Account Team members to plan, coach, advises and review their progress in achieving individual and team's utilization and profitability objectives consistent with team plans
• Monitors Technical Account Team training continuum to ensure Technical and Business Skills enhancement and development
• Works with each team member to develop 3-Month Plan, including monthly updates
• Manages to team budget and P&L
• Holds team accountable for using the approved operational processes
• Attends Customer Quarterly Business Reviews and Monthly Operational Review meetings and provides Technical Guidance/Roadmap Planning
• Performs other duties as assigned

Skills

• College degree or equivalent experience required
• Requires a minimum of 5 years of management experience
• Requires PC literacy
• Understanding of International labor laws
• Familiar with Output Management software, specifically RightFax (OpenText)
• Familiar with Knowledge-Centered Service (KCS) methodology
• Strong leadership skills with the ability to motivate teams to accomplish challenging goals. Ability to develop organizational, team and employee competencies that result in a more innovative, adaptive and knowledgeable team
• Ability to lead a remote technical team with individual team members dispersed geographically
• Technical skills in enterprise IT architecture and design based on real world application development and design
• Ability to work with ambiguous goals and to meet or exceed aggressive deadlines in uncertain environments
• Skills in forming and developing high performing technical teams that demonstrate excellence in a dynamic environment with a high degree of flexibility and accountability
• Strong interpersonal and communications skills including public speaking and both oral and written proficiency
• Must be able create strong high trust partnerships with Ricoh resources
• Ability to clearly communicate throughout the organization with excellent problem solving skills under pressure, strong customer service orientation, the ability to take on in a leadership role and succeed with organizational agility
• Ability to present complex technical topics to a non-technical audience is a strong plus

Benefits

• Remote work
• A broad selection of medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Team member tuition assistance programs
• Paid vacation time and paid holidays annually

Company Overview

Company H1B Sponsorship