[Remote] Manager, Operations Enablement & Capabilities - FuzeRx

Note: The job is a remote job and is open to candidates in USA. Fuze Health is hiring a Manager, Operations Enablement & Capabilities to deliver and manage process and digital pharmacy solutions that improve accessibility, operational efficiency, and customer engagement. The role leads cross-functional process and technology initiatives, manages and develops a team, and drives operational optimization and compliance.

Responsibilities

• Monitor industry trends, competitor activities, and new technologies to identify opportunities
• Analyze customer feedback, operational performance metrics and data insights to enhance the user experience, satisfaction, operational efficiency and turnaround time
• Identify, prioritize, build, and optimize workflows, automation, dashboards, and reporting to enhance operations and customer experience
• Effectively scope and manage projects, resource allocation, and deliverables, applying continuous improvement methodology
• Work with cross-functional teams (IT, product development, growth, data, engineering, compliance, customer service) to guide and direct enhancements and administration of pharmacy technology and capabilities including mobile apps, web portals, and chatbots
• Set clear expectations by aligning team tasks with broader company goals
• Communicate transparently, regularly and with high efficacy
• Lead by example by demonstrating accountability, resilience, and high ethical standards
• Ensure team excellence by providing leadership, guidance, feedback, development opportunities and performance management
• Delegate tasks effectively based on individual team member strengths and workloads and remove roadblocks so your team can work efficiently and meet deadlines
• Foster team spirit and works to improve team culture and employee engagement

Skills

• 7+ years in operations management, preferably in healthcare or digital pharmacy
• 3+ years experience in effectively managing a team
• Proven leadership in continuous improvement (Lean/Six Sigma) methodologies, training, and deployment
• Strong technical background in Salesforce, CRM optimization, and contact center technology
• Strong analytical skills and ability to create and manage KPIs and dashboards
• Excellent communication skills with the ability to influence cross-functional teams (IT, Product, Compliance)
• Demonstrated problem-solving ability to turn complex operational challenges into actionable project plans
• Applicants must be authorized to work for any employer in the U.S

Benefits

• Dental, vision, and multiple group medical plans to choose from
• A 401(k) retirement savings plan
• Group life insurance
• Accidental death and dismemberment (AD&D) insurance
• Flexible spending account (FSA) and health savings account (HSA)
• Commuter benefits
• Employer-paid short-term (STD) and long-term disability (LTD) insurance
• Additional supplemental insurance plans: spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program
• Flexible vacation time
• Accrued paid sick time
• 10 paid holidays
• 2 floating holidays for full time non-exempt employees
• Eight weeks of paid parental leave for eligible employees, with additional paid weeks for the birthing parent
• 4 weeks paid caregiver leave
• A Lifestyle Spending Account allowance each month
• Remote work; limited to individuals residing in the listed states

Company Overview