[Remote] Manager, Recruiting Operations and Planning

Note: The job is a remote job and is open to candidates in USA. Hilton is hiring a Manager, Recruiting Operations and Planning to lead centralized candidate onboarding and recruitment analytics operations. The role oversees a team, improves workflows and service delivery, and uses reporting and data-driven insights to support recruiting and onboarding decisions.

Responsibilities

• Responsible for leading a centralized onboarding and analytics team of approximately five (5) Team Members
• Oversee daily operations supporting 12,000 to 16,000 candidates in the first steps of their onboarding journey, ensuring an exceptional candidate experience, operational excellence, compliance, and service delivery across the Recruitment Operations Center (ROC)
• In partnership with Recruiting Leadership and key stakeholders, this position drives continuous improvement through data-informed decision-making
• Leverage business intelligence, reporting, and analytics tools to identify trends, improve operational efficiency, develop performance reporting, and provide actionable recommendations that support recruiting and onboarding strategies
• Foster a high-performing team culture by championing engagement, recognition, coaching, and professional development
• Ensure Team Members feel valued, supported, and empowered to deliver an exceptional experience for candidates and business partners
• Lead, coach, and develop a team responsible for candidate onboarding operations and recruitment analytics, managing productivity, service levels, quality standards, and workload distribution
• Partner cross-functionally with Recruiting leaders, HR partners, and business stakeholders to resolve onboarding challenges, improve service delivery, and ensure a seamless candidate experience
• Collaborate with key stakeholders to develop and present data-driven insights that support operational strategy, workforce planning, and continuous improvement initiatives
• Evaluate onboarding workflows and implement process improvements that enhance efficiency, compliance, candidate satisfaction, and team effectiveness
• Foster a culture of accountability, curiosity, continuous learning, recognition, and operational excellence
• Translate complex data into clear business recommendations that drive action and measurable outcomes
• Develop and maintain operational, service-level, and performance reporting for ROC leadership
• Design and enhance analyses, dashboards, and automated reporting solutions supporting recruiting and onboarding operations
• Utilize reporting and analytical tools to extract, validate, analyze, and interpret data from recruiting, HR, and operational systems to support business decision-making
• Create executive dashboards and scorecards tracking recruiting funnel performance, onboarding metrics, productivity, service levels, and candidate outcomes
• Conduct root-cause analysis and identify opportunities to improve processes, service delivery, and operational performance
• Establish data governance, reporting standards, and quality control practices to ensure reporting accuracy and consistency
• Partner with stakeholders to translate business requirements into scalable reporting and analytical solutions

Skills

• Five plus (5+) years professional experience
• Two plus (2+) years of people leadership experience in recruiting operations, HR operations, shared services, customer support, business operations, or a related environment
• Two plus (2+) years of experience developing reports, dashboards, and actionable business insights that support operational decision-making
• Experience using reporting and analytics tools to analyze data, identify trends, and provide recommendations that improve business outcomes
• Experience with business intelligence and reporting platforms such as OTBI, Power BI, Tableau, SQL, or similar tools
• Strong understanding of operational KPIs, service-level agreements, workforce planning metrics, and performance measurement
• Proven experience leading process improvement initiatives and driving operational efficiencies through data analysis
• Advanced Excel skills, including data analysis, pivot tables, complex formulas, and data validation
• Bachelor's degree
• Experience in hospitality, recruiting, onboarding, HR operations, shared services, or other service-oriented environments
• Experience supporting large-scale operational teams with reporting, workforce planning, or process optimization initiatives

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at Hilton hotels through the Go Hilton travel program
• Employee stock purchase program (ESPP), allowing investment in Hilton shares at a 15% discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Dedicated caregiving concierge services for support navigating caregiving for yourself and loved ones
• Crisis Concierge, offering a single point of contact for practical support and emotional care in times of loss
• Eligible Team Members can access free counseling and support through the Employee Assistance Program (EAP)
• Paid time off (PTO)
• Health plans covering Team Members and their families
• Retirement plans

Company Overview