[Remote] Manager, Solutions Engineering - Commercial

Note: The job is a remote job and is open to candidates in USA. Talkdesk is pioneering Customer Experience Automation through AI-first solutions that help brands interact with their customers. The Manager, Solutions Engineering - Commercial will lead and grow a team of Solutions Engineers, coach customer-facing technical consulting and solution architecture efforts, and collaborate with Sales, Product, and Partner teams to drive adoption, revenue growth, and customer success.

Responsibilities

• Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team
• Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives
• Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team
• Grow and develop the Global Solutions team. Hire to your team’s growth plan. Identify process and operational improvements for our organization then lead those projects through to success. Set visionary goals for teams that uplevel the entire SE organization
• Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment
• You must exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesk’s global sales strategy. You will drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, sales, professional services, other value add teams in Global Solution Engineering and more. You will co-develop a shared vision with these teams and influence all stakeholder groups as a change agent
• Partner with internal teams such as Product, Engineering,Support, etc. to assure timely delivery of feature requests, bug fixes and support requests

Skills

• The ideal candidate has a proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture, and excels at combining business storytelling and executive presence with their technical expertise
• Executive presence and a coaching mentality is a must
• At least 3 to 5 years of experience in leading Sales Engineering teams, as a member of the Sales leadership is required
• Strong knowledge of Commercial accounts
• Knowledge of AI Systems
• You must be willing to get AI certification

Benefits

• Long-term incentives in the form of equity, based on level and role
• Short-term incentives in the form of bonus or commission, based on level and role
• Medical, Dental, Vision, Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off program for exempt employees, subject to manager approval and consistent with business needs
• Accrual-based paid time off program for non-exempt employees, subject to manager approval and consistent with business needs
• 14 paid holidays each year
• Uncapped paid time off for exempt employees, subject to manager approval and consistent with business needs
• Accrual-based sick leave for non-exempt employees, subject to manager approval and consistent with business needs

Company Overview

Company H1B Sponsorship