[Remote] Manager/Senior Manager, Ticket Sales

Note: The job is a remote job and is open to candidates in USA. Intersport is seeking a Manager/Senior Manager, Ticket Sales for its College Sports team. The role leads outbound group ticket sales for college sports events, including developing sales plans, managing sales representatives and venue partnerships, implementing a CRM system, closing key accounts, and overseeing ticketing operations and reporting.

Responsibilities

• Bring expertise and experience in outbound group sales to collaborate with the College Sports Ticket Sales & Marketing team to create a new, strategic outbound group sales initiativ
• Recommend staffing structures, discounted pricing plans, group experiences and more
• Help create a recommendation for the structure and size of an in-house team of group sales reps
• Work with Intersport HR to post jobs, screen candidates, conduct interviews and hire rep
• Organize, manage and motivate this team to help deliver on established ticket quantity and revenue goals
• For certain events, our host venue is home to an NBA or NHL team, which comes with a well-established group sales department with already-developed group relationships in their market
• This role should determine if utilizing their sales team is an option and evaluate if they’ll be motivated enough to be successful. If yes, manage the partnership by establishing commission structures, learning their attack plan and staying on top of them to ensure commitment & success
• Intersport does not currently utilize an effective CRM platform to organize leads, document communications and track results
• Candidate should have experience working in a CRM system and be able to research and recommend a platform, evaluate the ROI of the cost, implement and help train the team
• In addition to managing the internal sales reps, the candidate should also plan to handle key accounts and make outbound connections to close sales
• Inventory mostly includes standard, affordable game tickets, but may include some suites, hospitality or premium options
• Work with Ticket Ops Manager and venue box offices to set up backend sales process
• Setup group discounted pricing, understand applicable ticket fees & taxes, manage seating holds and ensure proper ticket fulfillment
• Manage internal reporting, budgeting, commission calculations, and forecasting

Skills

• A minimum of five (5) years of managing or actively selling group sports tickets
• Experience working in a CRM environment to track leads, outreach and sales results
• Experience working directly with a sports venue box office
• Comfortable hiring, managing and motivating a team of entry-level ticket sales reps
• Knowledge of and strong interest in college basketball
• Exemplary verbal and written communication skills across a variety of audiences
• Self-motivated and high-energy
• Detail and process orientated
• Ability to produce high quality work at a fast pace
• Flexibility to work both independently and as part of a team
• A true love of sports and live events
• Knowledge of and interest in college basketball is preferred, since this position will need to identify group sales targets effectively and craft impactful and knowledgeable sales pitches

Benefits

• Medical, dental, and vision benefits
• Parental leave benefits
• 401(k) with company match for qualified employees

Company Overview