[Remote] Marketplaces Project Manager

Note: The job is a remote job and is open to candidates in USA. ServiceChannel is seeking a Project Manager for its Marketplaces team. The role manages strategic customer projects, optimizes provider networks, strengthens partnerships, and ensures contractual obligations are delivered on time.

Responsibilities

• Apply project management best practices to support the Marketplaces program, including
• ServiceChannel Managed, Network Optimization, and other strategic accounts
• Partner cross-functionally with Sales, Implementation, Facility Services, Strategic Sourcing, Provider Development, and Operations to align project deliverables with customer expectations
• Collect and analyze key customer information to enable successful program execution
• Support compliance and legal configuration processes by identifying contractual or operational nuances
• Review customer data and recommend provider, system, or trade optimization strategies
• Participate in and document customer and implementation meetings, building trusted partnerships and capturing insights to source the best-fit providers
• Maintain accurate project tracking, databases, and reports to monitor milestones and measure success across implementation, sourcing, and onboarding
• Track and report customer health, status, and progress toward team objectives
• Synthesize and share client insights across internal stakeholders to drive alignment
• Prepare and present data and recommendations to clients and internal teams
• Identify gaps in provider coverage and collaborate with sourcing and operations to address needs for new locations or trades
• Lead comprehensive issue list and trade consultations to improve service delivery and customer experience
• Manage and complete additional projects that positively impact Marketplaces, Operations, and other cross-functional teams
• Leverage data insights to identify trends, measure impact, and recommend process improvements

Skills

• 3+ years of project management experience
• Proven ability to manage complex programs with shifting priorities
• Strong problem-solving and analytical skills to address complex business challenges
• Exceptional professionalism, communication, and conflict resolution skills
• Ability to influence stakeholders and drive decisions through clear, persuasive communication
• Skilled in negotiation and building productive relationships
• Demonstrated ability to manage multiple priorities in a fast-paced environment with high attention to detail and quality
• Bachelor's degree in Business, Supply Chain Management, or related field
• Proficiency with Microsoft Office Suite, including advanced Excel skills
• Experience in facilities management strongly preferred
• Experience with ServiceChannel software or similar CMMS solutions
• Ability to balance and advocate effectively for internal stakeholders, providers, and clients
• Strong data analysis skills, with the ability to interpret and translate insights into actionable recommendations
• Detail-oriented, adaptable, and solution-driven mindset
• Highly motivated self-starter with a collaborative, positive team attitude
• Creative thinker with a passion for continuous improvement

Benefits

• Medical, dental, vision, life, and LTD insurance
• HSA
• 401(k) retirement plan
• Remote work

Company Overview

Company H1B Sponsorship