[Remote] Member Growth Operations Contractor

Note: The job is a remote job and is open to candidates in USA. Virta Health is seeking a temporary direct-mail operations contractor to support its Member Growth Operations team. The role manages campaign execution from intake through in-home delivery, coordinating internal stakeholders and external vendors while maintaining timelines, quality, and documentation.

Responsibilities

• Own campaign execution from approved request through mail delivery, including timelines, dependencies, approvals, and status communication
• Coordinate high-volume quarterly and ad hoc mail programs across automated and manual production workflows
• Partner with print and mailing vendors to confirm specifications, schedules, proofs, counts, postage, and in-home windows
• Perform detailed quality assurance across copy, personalization, client-specific requirements, creative assets, URLs and QR codes, audience files, and production proofs
• Maintain campaign plans, forecasts, trackers, and documentation so stakeholders have a clear view of scope, timing, risk, and decisions
• Identify issues early, recommend practical solutions, and lead coordinated resolution when timelines or quality are at risk
• Support knowledge transfer before coverage begins and document work thoroughly for a smooth transition at the end of the engagement

Skills

• 3+ years of experience in marketing operations, print production, campaign operations, or a closely related field
• Demonstrated ownership of complex, deadline-driven campaigns with multiple stakeholders and external vendors
• Exceptional attention to detail and a disciplined approach to quality assurance, documentation, and change control
• Ability to read audience requirements, reconcile counts, spot inconsistencies, and translate operational details for nontechnical partners
• Strong project management and communication skills, including clear escalation when risks or tradeoffs emerge
• Comfort ramping quickly into established systems and processes while using sound judgment with limited day-to-day direction
• Successfully designed and implemented repeatable AI-enabled workflows that address team bottlenecks and improve efficiency
• Experience with direct-mail platforms or production partners such as PostGrid, Cornerstone, or comparable tools and vendors
• Experience with Asana, Notion, Braze, or similar campaign-management and lifecycle-marketing systems
• Familiarity with healthcare, benefits, regulated communications, or client-specific eligibility and branding requirements
• Experience coordinating audience data, variable-content templates, testing, and print-production proofs

Benefits

• Remote-first company

Company Overview