Retail Customer Experience Coordinator – Front‑End Operations Leader & Loyalty Program Champion – Drive Store Success, Customer Delight, and Growth at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how people shop for style and savings. With flagship stores in major cities, a robust distribution network, and a forward‑thinking corporate hub, brighthush delivers high‑quality merchandise at prices that feel like a win. Our culture is built on diversity, innovation, and an unwavering obsession with customer delight. Whether you’re stepping onto a bustling sales floor or collaborating with cross‑functional teams in our corporate offices, you’ll find an environment that rewards curiosity, celebrates growth, and empowers you to leave a lasting impact.

Position Overview

As a Retail Customer Experience Coordinator at brighthush, you will be the linchpin of our front‑end operations. You’ll lead a dynamic team of Associates, ensuring every customer interaction is seamless, personalized, and memorable. Your role blends people management, operational oversight, and strategic execution of loyalty programs to drive both customer satisfaction and sales performance. You’ll be the face of brighthush’s commitment to service excellence, turning everyday shoppers into loyal advocates.

Why This Role Matters

In the fast‑paced world of retail, the customer experience can make or break a brand. By championing a culture of honesty, integrity, and service excellence, you’ll help brighthush maintain its reputation as the go‑to destination for value‑driven shoppers. Your leadership will directly influence store metrics such as conversion rates, average transaction value, and repeat‑visit frequency. Every interaction you shape today becomes a story that customers share tomorrow.

Key Responsibilities

• Team Leadership & Development – Mentor, coach, and inspire a diverse group of Associates, fostering a high‑performance culture that aligns with brighthush’s core values. Conduct regular one‑on‑one meetings, set clear performance expectations, and celebrate achievements. Facilitate skill‑building workshops and create a feedback loop that encourages continuous improvement.
• Front‑End Operations – Assign registers, manage POS coverage, coordinate breaks, and ensure Associates are equipped to provide prompt, courteous service. Monitor queue times and adjust staffing levels in real time to maintain optimal customer flow. Use scheduling software to forecast peak periods and optimize labor costs.
• Customer Engagement – Lead by example, engaging with shoppers, promoting loyalty programs, and resolving concerns with empathy and efficiency. Use data‑driven insights to personalize interactions and upsell complementary products. Champion the “customer first” mindset across the team.
• Store Presentation & Merchandising – Collaborate with visual merchandisers to maintain a clean, organized, and inviting store environment that showcases inventory effectively. Ensure displays are refreshed daily and seasonal themes are executed flawlessly. Conduct regular audits to verify compliance with brand guidelines.
• Performance Management – Monitor and analyze key metrics, provide constructive feedback, and implement improvement plans to meet or exceed store goals. Prepare weekly performance reports for senior leadership and translate data into actionable insights.
• Compliance & Safety – Enforce all labor laws, company policies, and safety protocols to protect both staff and customers. Conduct regular safety drills, ensure all Associates are trained on emergency procedures, and maintain a safe, welcoming environment.
• Program Promotion – Drive adoption of credit and loyalty programs, ensuring Associates are knowledgeable and enthusiastic ambassadors. Track enrollment rates, identify opportunities to increase participation, and collaborate with marketing to create in‑store incentives.
• Loss Prevention & Shrink Reduction – Participate in initiatives that minimize shrinkage and safeguard store assets. Review CCTV footage, conduct inventory audits, and collaborate with loss prevention specialists to identify trends and implement preventive measures.
• Continuous Improvement – Identify operational bottlenecks, propose solutions, and collaborate with senior leadership to refine processes. Champion a culture of Kaizen by encouraging staff to suggest ideas for improvement and recognizing innovative contributions.
• Special Projects & Event Coordination – Lead seasonal promotions, product launches, and community events. Coordinate logistics, train staff, and ensure seamless execution that aligns with brand standards.
• Other Duties – Undertake additional responsibilities as assigned, demonstrating flexibility and a proactive mindset. This may include cross‑departmental initiatives, technology roll‑outs, or temporary leadership roles during peak periods.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask and prioritize in a dynamic environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mentality, collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and POS systems.
• High school diploma or equivalent; associate’s degree preferred.

Preferred Qualifications

• Experience managing a high‑volume POS system and coordinating shift coverage.
• Track record of improving customer satisfaction scores and sales metrics.
• Knowledge of loyalty program structures and digital engagement tools.
• Background in loss prevention or safety compliance.
• Leadership training or certification in retail operations.
• Experience with data analytics tools (e.g., Tableau, Power BI) to interpret sales trends.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership Presence – Ability to inspire, motivate, and guide a team toward shared objectives.
• Analytical Thinking – Proficiency in interpreting sales data, customer feedback, and operational metrics.
• Problem‑Solving – Quick, decisive action in resolving customer concerns and operational challenges.
• Communication – Clear, concise verbal and written communication with staff, customers, and management.
• Technology Savvy – Comfortable using POS systems, inventory software, and digital loyalty platforms.
• Integrity & Ethics – Upholding honesty, confidentiality, and ethical standards in all interactions.
• Adaptability & Resilience – Thriving in a fast‑moving environment and maintaining composure under pressure.
• Collaboration & Teamwork – Working effectively across departments to achieve common goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory control, and loss prevention.
• Mentorship from seasoned leaders who have advanced through our internal career ladder.
• Opportunities to lead special projects, such as store redesigns or seasonal promotions.
• Continuous learning through workshops, webinars, and on‑the‑job coaching.
• Access to a digital learning portal with courses on retail analytics, customer psychology, and brand strategy.
• Annual leadership conferences that connect you with industry experts and peers.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, respect, and continuous improvement. Our employees enjoy:

• A supportive, inclusive workplace that values diverse perspectives.
• Open communication channels, from daily huddles to town‑hall meetings.
• Recognition programs that celebrate individual and team achievements.
• Employee resource groups that foster community and professional growth.
• Commitment to work‑life balance, with flexible scheduling and paid time off.
• Regular team‑building activities, such as volunteer days, wellness challenges, and holiday celebrations.
• Access to a company‑wide mentorship platform that pairs emerging leaders with senior executives.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, brighthush offers a comprehensive benefits package that includes:

• Competitive base pay and performance‑based incentives.
• Employee discounts on merchandise and services.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid parental leave, holidays, vacation, and sick days.
• Life and disability insurance, including short‑term and long‑term coverage.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Auto and home insurance discounts through our partner credit union.
• Scholarship and adoption assistance programs for qualifying employees.
• Access to a company‑wide wellness program that includes gym memberships, mental health support, and nutrition counseling.

How to Apply

Ready to elevate your retail career and make a tangible impact? Click the link below to submit your application and join the brighthush family:

Apply to This Job

Closing Statement

At brighthush, we’re not just selling products; we’re crafting experiences that resonate with shoppers worldwide. As a Retail Customer Experience Coordinator, you’ll be at the forefront of this mission, leading a team that delivers service excellence and drives business success. If you’re passionate about people, thrive in a fast‑moving environment, and are ready to grow your career with a Fortune 100 leader, we encourage you to apply today. Join us in shaping the future of retail and creating unforgettable moments for every customer who walks through our doors.