[Remote] Mgr, Account Mgt • Health Plan Account Management

Note: The job is a remote job and is open to candidates in USA. CVS Health is hiring a Health Plan Manager, Account Management to manage key client relationships and deliver client satisfaction through timely, reliable interactions. The role leads the hiring, training, and development of Account Managers and Senior Account Managers, while partnering with internal leaders to improve service and focus on valuable initiatives.

Responsibilities

• As a Health Plan Manager, Account Management you will be client facing and work directly with key client contacts
• Your role is an integral part of the overall account services team that owns the client relationship and delivers client satisfaction
• You will demonstrate a high level of accountability through the execution of timely, accurate, and reliable interaction with the client
• Interactions include email, client calls, video conference and in person meetings etc
• The Health Plan Manager, Account Management owns the hiring, training, and development for a team of Account Managers and Sr. Account Managers
• Using your deep knowledge of the PBM and CVS Health, you will provide guidance and mentorship support to your direct reports, driving the overall improvement in skill sets and career development for your team members
• You will work cross functionally with internal leaders in the organization to drive outstanding client satisfaction and identify best practices and ensure project focus is on the most important initiatives that will provide the best in class value to our customers

Skills

• Microsoft applications (Excel, PowerPoint, Word, Outlook, Teams)
• Advanced understanding of CVS Health, PBM and Health Plan market segments
• Excellent written and verbal communication skills both virtually and in person
• Ability to work on multiple projects, prioritize, and resolve complex problems
• Ability to recruit, lead and develop a team of professionals
• Ability to develop and lead a high performing team
• Ability to keep highly sensitive client and CVS Health information confidential
• A minimum of 5 years of work experience
• Bachelors degree or equivalent experience required
• 3 or more years of experience in Healthcare or in an Account Management role

Benefits

• Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• Eligible for medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.
• Remote work arrangement: Work at Home, Arizona, United States.

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