[Remote] Senior Events Operations Manager

Note: The job is a remote job and is open to candidates in USA. Armada is hiring a Senior Events Operations Manager to operate the logistical, technical, and operational foundation of its global events portfolio. The role manages event delivery, systems, budgets, vendors, risk, and cross-functional coordination to scale consistent, high-quality experiences.

Responsibilities

• Manage end-to-end operations for third-party conferences, owned experiences, field programs, executive engagements, and internal events
• Build detailed workback plans, run-of-show documents, staffing plans, production schedules, and contingency plans
• Oversee registration, attendee communications, F&B, AV, production, transportation, security, and on-site execution
• Support executive and VIP logistics, which may include travel coordination, briefing materials, green rooms, rehearsals, handlers, and on-site movement, ensuring these experiences meet Armada’s bar for polish and precision
• Serve as a calm, decisive on-site lead who anticipates issues, resolves them quickly, and protects the guest and executive experience
• Build and maintain the operational systems that keep the global portfolio running: intake, briefs, approval workflows, calendars, templates, checklists, and service standards
• Maintain a single source of truth for event dates, owners, budgets, milestones, executive participation, content needs, and cross-functional dependencies
• Create scalable processes that ensure consistency across regions while allowing for local adaptation
• Partner with Marketing Operations to improve event technology, registration systems, lead capture, data hygiene, integrations, and reporting workflows
• Ensure systems and standards reflect Armada’s experiential expectations and support the broader experiential strategy
• Own budget tracking, purchase orders, invoices, accruals, reconciliations, and forecasting in partnership with Finance and program owners
• Lead vendor sourcing and management across agencies, venues, production, audiovisual, fabrication, hospitality, transportation, gifting, and staffing
• Support contract negotiations, scopes of work, change orders, payment schedules, insurance, permits, and compliance
• Track inventory, assets, signage, collateral, and shipping logistics to reduce waste and improve reuse
• Maintain risk, safety, and contingency standards for global events, escalating decisions at the right time
• Partner with Field Marketing, Corporate Marketing, Sales, Executive Operations, Communications, Product Marketing, People, Finance, Legal, and Procurement to deliver aligned programs
• Collaborate across the entire Events team to ensure operational delivery supports experiential strategy, executive programs, and global consistency
• Run clear planning cadences, document decisions, surface risks early, and ensure stakeholders understand ownership, deadlines, and next steps
• Ensure attendee and engagement data is accurate, timely, and connected to the right systems to support pre-event targeting and post-event follow-up
• Create post-event recaps that capture budget performance, attendance, engagement, operational learnings, and recommendations for continuous improvement

Skills

• 8+ years in event operations, experiential production, or event marketing in a fast-paced B2B environment
• Proven experience managing complex events end-to-end, including executive programs, conferences, field events, internal meetings, and multi-vendor productions
• Exceptional project management skills with mastery of timelines, budgets, logistics, documentation, and cross-functional coordination
• Experience managing agencies and vendors, including scopes of work, contracts, production schedules, invoices, and on-site teams
• Strong financial discipline and comfort owning detailed budget tracking, forecasting, reconciliation, and procurement workflows
• Clear, proactive communication style and the judgment to know when to solve independently and when to escalate
• Ability to stay composed under pressure, shift priorities quickly, and maintain a high bar for detail and guest experience
• A go-getter with a growth mindset
• You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge
• A detail-oriented problem-solver
• You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude
• Thrive in a fast-paced environment
• You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company
• A collaborative team player
• You focus on business success and are motivated by team accomplishment vs personal agenda
• Highly organized and results-driven
• Strong prioritization skills and a dedicated work ethic are essential for you
• Experience supporting a global event portfolio across the Americas, EMEA, and APAC
• Familiarity with event platforms, project management tools, CRM/marketing automation systems, and lead capture integrations
• Experience producing executive briefing centers, customer advisory boards, sales kickoffs, or large-scale flagship events
• Background in AI, enterprise technology, infrastructure, or energy

Benefits

• Equity
• Medical, dental, and vision (subsidized cost)
• Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
• Retirement plan options, including 401(k) and Roth 401(k)
• Unlimited paid time off (PTO)
• 14 paid company holidays per year
• Remote-based on the continental US

Company Overview