[Remote] MGR FIELD OPERATIONS

Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is hiring a Manager Field Operations to lead service delivery for its national network, customers, and enterprise products and services. The role oversees inside- and outside-plant technicians and manages network operations, maintenance, performance, projects, and team development.

Responsibilities

• Responsible for ongoing management of the fiber optic plant and the various electronic network elements attached to it. These include:
• Multiple network equipment types (including DWDM, Ethernet, IP, VoIP and SONET technologies) and manufacturers
• Installation, operations, and maintenance of the network equipment at both company operated and customer operated facilities
• Coordinate with multiple teams outside of the division to test, activate, insert and utilize various network elements. (Including Real Estate, CCM, Sales, Sales Engineering, Contractors, Design, Test & Activations, Customers, and multiple NOC organizations)
• Accountable to ensure team is effectively and efficiently completing daily routines (provisioning work requests, maintenance work, mark and locate tickets, preventative maintenance, and change management/grooming tasks) and meeting metric goals (on-time-performance, task interval yield, construction project completion, trouble response and restore times, spares handling, overtime)
• Analyze and measure data to identify key trends in performance
• Establish and maintain effective and productive working relationships with personnel at all impacting organizations as well as other external contacts so that issues are resolved correctly and timely
• Manage employees, contractors, and vendors for the efficient and timely completion of projects
• Validate direct report time reporting for accuracy
• Guide and provide leadership to direct reports during transition periods between company and organizational changes
• Ensure staff has the resources and skills needed to support work initiatives
• Support compliance through enforcement of standards, policies, and processes
• Provide leadership and motivation to team members
• Establish and monitor performance objectives for direct reports that align with organization goals, while coaching to attain objectives
• Determine training requirements and promote direct report development through individual development plans (IDP), peer-to-peer training, and internal and external training resources
• Continually striving to better define and improve departmental processes for optimal efficiency and network reliability while engaging intradepartmental and interdepartmental resources to achieve results
• Perform special projects and other duties as assigned

Skills

• Bachelor's degree or equivalent education and experience
• Pro-actively seeks new opportunities to increase operational efficiency
• Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level
• Possess strong organizational, time management and analytical skills
• Ability to analyze and manage financial data and capital and expense budgets
• Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions
• Ability to build group commitment to company goals and objectives
• Must enjoy working in a fast-pace, results driven organization
• Must be able to prepare presentations and clearly articulate the position being taken in the presentations
• Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role
• Demonstrated ability to develop and execute short- and long-term objectives in a team environment
• Proficient in Microsoft Excel, Outlook, Word, and PowerPoint
• Must have a valid driver's license
• Typically, with 5-7 years related experience and 2+ years previous manager level leadership experience preferred

Benefits

• Health benefits
• Life benefits
• Voluntary Lifestyle benefits
• Other perks that enhance your physical, mental, emotional and financial wellbeing
• Remote work

Company Overview

Company H1B Sponsorship