[Remote] MSP Account Manager/Client Account Manager

Note: The job is a remote job and is open to candidates in USA. Avacend Inc is hiring an MSP Account Manager to manage client relationships and oversee end-to-end staffing delivery for MSP programs. The role partners with recruiting teams, monitors program performance, ensures compliance, and drives client satisfaction and delivery improvements.

Responsibilities

• Act as the primary point of contact for clients, ensuring seamless communication and service delivery
• Manage and grow relationships with key client stakeholders across business units
• Partner with internal recruiting teams to ensure timely and quality candidate submissions and placements
• Ensure adherence to SLAs, contractual agreements, and compliance requirements
• Monitor and analyze MSP program performance, providing insights and recommendations for improvement
• Conduct regular client meetings, performance reviews, and business updates
• Handle escalations and resolve issues in a professional and timely manner
• Drive continuous process improvements to enhance delivery efficiency and client satisfaction
• Maintain accurate reporting, metrics tracking, and documentation
• Support proposal development, contract management, and account expansion initiatives

Skills

• Bachelor's degree in Business Administration, Human Resources, or a related field (or equivalent experience)
• 3+ years of experience in MSP Account Management or US Staffing
• Hands-on experience working with MSP programs
• Strong understanding of vendor management systems (VMS) and staffing workflows
• Excellent communication, negotiation, and stakeholder management skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Experience with ATS tools and MS Office Suite

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