[Remote] National Account Executive

Note: The job is a remote job and is open to candidates in USA. Tyndale Company, Inc. is hiring a National Account Executive to lead strategic customer partnerships and grow a portfolio of its largest accounts. The role develops account strategies, expands product adoption and revenue, leads executive reviews and commercial negotiations, and coordinates internal teams to deliver managed apparel solutions and strong customer outcomes.

Responsibilities

• Own the long-term growth, retention, and strategic direction of an assigned portfolio of Tyndale's largest and most strategic customer relationships
• Develop and execute comprehensive account strategies that strengthen customer partnerships and drive sustainable, profitable growth
• Conduct organizational account mapping utilizing the Strategic Selling Process (SSP) and 9-Box Account Evaluation Framework to identify executive sponsors, key stakeholders, decision makers, organizational changes, and untapped growth opportunities across customer organizations
• Expand Tyndale's share of wallet by increasing product penetration, optimizing managed apparel programs, identifying allowance growth opportunities, and expanding into additional divisions, facilities, and business units
• Serve as the trusted strategic advisor to executive customer stakeholders, building relationships that reinforce Tyndale's position as a long-term partner
• Lead executive Business Reviews that communicate program value, align on business priorities, and identify opportunities for continued growth
• Anticipate evolving customer needs and develop proactive strategies that strengthen customer loyalty and reduce competitive risk
• Champion the voice of the customer by providing market insights and strategic feedback that influence business decisions, customer experience, and product innovation
• Maintain ownership of the customer relationship throughout the full account lifecycle, partnering with internal teams to ensure successful implementation, issue resolution, customer satisfaction, and long-term program success
• Collaborate with internal stakeholders, including Client Services, Operations, Finance, and Distribution, to proactively address customer concerns, including payment issues, account performance, and service-related challenges that may impact the customer relationship
• Deliver profitable growth by achieving annual objectives for customer retention, revenue expansion, Gross Margin, and product mix optimization
• Analyze purchasing behavior, program performance, and business trends to identify opportunities that improve customer value while increasing profitability
• Lead contract renewals, pricing strategy, and commercial negotiations that support long-term customer success and Tyndale's financial objectives
• Identify and mitigate risks that could impact customer retention, customer satisfaction, or future growth
• Develop and maintain an advanced knowledge of Tyndale's complete portfolio of products, managed apparel programs, services, and strategic growth categories
• Demonstrate the features, benefits, technical advantages, and value proposition of all Tyndale products and services, tailoring recommendations to each customer's operational, safety, and business objectives
• Maintain current knowledge of industry trends, regulatory requirements, competitive offerings, fabrics, manufacturers, and emerging technologies that impact customer programs
• Leverage product expertise to identify opportunities that improve customer outcomes while increasing program adoption and profitability
• Develop and maintain strategic account plans, growth initiatives, forecasts, opportunity pipelines, and stakeholder maps within Salesforce
• Lead complex expansion initiatives by coordinating cross-functional resources to ensure successful execution
• Monitor account performance against strategic objectives and adjust growth plans to capitalize on new opportunities and changing customer priorities
• Support corporate and sales initiatives that strengthen customer partnerships and advance Tyndale's strategic objectives
• Participate in industry tradeshows, customer events, and company-sponsored events as requested. Effectively represent Tyndale by presenting the company's products, services, managed apparel programs, and strategic value proposition to customers and industry professionals
• Ensure all leads generated through tradeshows, customer referrals, internal assignments, or corporate initiatives are promptly followed up, documented in Salesforce, and advanced in accordance with established sales processes

Skills

• High school diploma or equivalent required
• Proven success managing, retaining, and growing large strategic or enterprise-level customer accounts
• Demonstrated ability to build trusted relationships with executive stakeholders and influence cross-functional decision makers across Operations, Safety, Procurement, Human Resources, Finance, Labor Leadership, and Executive teams
• Strong consultative selling and strategic account management skills, with the ability to identify customer needs, develop account growth strategies, and drive revenue, product adoption, profitability, and long-term customer value
• Strong business and financial acumen, including experience with pricing strategy, contract renewals, commercial negotiations, gross margin, product mix, and profitability analysis
• Analytical mindset with the ability to evaluate customer performance, purchasing trends, and business opportunities to develop actionable growth recommendations
• Excellent communication, presentation, and executive business review skills, with the ability to represent the company in customer meetings, industry events, and tradeshows
• Strong organizational, planning, and project management skills with the ability to manage multiple complex accounts, forecasts, account plans, CRM data, and priorities with a high level of accountability
• Proven ability to collaborate effectively across Sales, Client Services, Operations, Marketing, Merchandising, Finance, and Distribution to deliver an exceptional customer experience
• Demonstrated ability to resolve customer issues, navigate complex situations, and maintain high levels of customer satisfaction and retention
• Ability to quickly develop expertise in Tyndale's products, managed apparel programs, applicable industry regulations, and market trends
• Proficiency with Microsoft Office, AI productivity tools (such as ChatGPT), and CRM platforms
• Valid driver's license and willingness to travel regularly for customer meetings, business reviews, implementations, tradeshows, and company events
• Bachelor's degree preferred
• Salesforce experience preferred

Benefits

• Fully remote position with up to 50% travel.
• Comprehensive medical, dental, and vision insurance with competitive premiums.
• Paid parental leave.
• Mental health support through an EAP and partial reimbursement on copays.
• Fertility support.
• Robust wellness programs with annual reimbursements.
• Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
• 401(k) with matching.
• Bonus opportunities.
• Training/certification/tuition reimbursement programs.
• Demonstrated paths for knowledge share and internal promotion opportunity.
• Family-owned values and award-winning culture.
• Team-engagement events.
• Casual dress code.
• Company-sponsored charitable events and activities.
• Inclusive workplace that values collaboration and integrity.

Company Overview