Remote Online Chat Support Specialist – Customer Experience Champion for brighthush (Ohio, USA)

About brighthush

At brighthush, we’re on a mission to democratize credit and empower both businesses and consumers with data‑driven, real‑time credit insights. By moving beyond legacy credit models, we provide a platform that captures the true pulse of a person’s financial health—today’s cash flow, not yesterday’s credit score. Our innovative technology is reshaping how credit decisions are made, opening doors for entrepreneurs, small businesses, and everyday individuals who have historically been underserved by traditional lenders.

Founded by a team of former borrowers and fintech visionaries, brighthush blends cutting‑edge data science with a customer‑first philosophy. We’re headquartered in Ohio but operate fully remotely, giving our team the flexibility to work from anywhere while staying connected through a vibrant, collaborative culture. If you’re passionate about technology, finance, and making a tangible difference in people’s lives, brighthush is the place to be.

Why Join brighthush?

• Impactful Work – Every chat you handle helps a customer navigate their financial journey, directly contributing to our mission of financial inclusion.
• Remote Flexibility – Work from home or anywhere you choose, with a reliable internet connection and a quiet workspace.
• Competitive Compensation – Base salary, a $200 sign‑up bonus, and a comprehensive benefits package that includes health, dental, vision, and a 401(k) plan.
• Growth Opportunities – Fast‑track your career with mentorship, training programs, and the chance to move into senior support, product, or engineering roles.
• Inclusive Culture – We celebrate diversity, foster open communication, and encourage every team member to bring their authentic self to work.

Key Responsibilities

As the first point of contact for our customers, you’ll play a pivotal role in shaping their experience with brighthush. Your day‑to‑day tasks will include:

• Responding to live chat inquiries with speed, accuracy, and a friendly tone.
• Providing clear, concise information about our credit products, platform features, and policies.
• Troubleshooting technical or procedural issues and guiding customers toward effective solutions.
• Documenting every interaction in our CRM system, ensuring records are complete and up to date.
• Escalating complex or sensitive matters to the appropriate team members or supervisors.
• Managing multiple concurrent chat conversations while maintaining high quality and compliance with brand standards.
• Monitoring response times and striving to meet or exceed our performance metrics.
• Offering proactive assistance to enhance the overall customer journey.
• Providing feedback on recurring customer concerns to help improve our products and services.

Essential Qualifications

• Excellent written communication skills with the ability to convey information clearly and concisely.
• Strong active listening and empathetic approach to customer interactions.
• Proven customer service experience in retail, support, hospitality, or a related field.
• Ability to multitask and manage multiple conversations simultaneously without compromising quality.
• Fast and accurate typing skills (minimum 45 WPM) and proficiency with chat platforms.
• Problem‑solving mindset with the ability to think critically and find practical solutions.
• Patience and composure when handling difficult or frustrated customers.
• Familiarity with CRM systems or ticketing software (preferred).
• Basic technical troubleshooting knowledge (preferred).
• Ability to work independently while remaining part of a collaborative team.
• Reliable internet connection and a quiet workspace suitable for professional customer interactions.

Preferred Qualifications

• Experience in fintech or financial services environments.
• Knowledge of credit reporting and lending terminology.
• Experience with data‑driven customer support tools.
• Multilingual capabilities to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical skills to interpret customer data and provide actionable insights.
• Adaptability to rapidly changing priorities and new product releases.
• Team collaboration and cross‑functional communication.
• Time management and organizational skills to handle high volume.
• Tech‑savvy with a willingness to learn new tools and platforms.

Career Growth & Learning Benefits

At brighthush, we believe in investing in our people. As a chat support specialist, you’ll have access to:

• Onboarding and continuous training modules covering product knowledge, customer psychology, and advanced troubleshooting.
• Mentorship programs pairing you with senior team members across support, product, and engineering.
• Opportunities to transition into roles such as Customer Success Manager, Product Analyst, or Technical Support Engineer.
• Annual skill‑development stipend to pursue certifications, courses, or conferences.
• Quarterly team‑building events, both virtual and in‑person, to strengthen collaboration and camaraderie.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and inclusion. We value:

• Open communication channels where every voice is heard.
• Agile workflows that allow rapid iteration and feedback.
• A focus on mental well‑being, with flexible hours and remote work options.
• Celebration of milestones, both personal and professional.
• Commitment to sustainability and community outreach.

Compensation, Perks & Benefits

• Competitive base salary commensurate with experience.
• $200 sign‑up bonus upon successful onboarding.
• Health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off, sick leave, and parental leave.
• Unlimited flexible work hours and remote work policy.
• Employee wellness program, including mental health resources.
• Annual performance bonuses and equity opportunities for high performers.

How to Apply

If you’re ready to join a forward‑thinking fintech team that values your voice and empowers you to make a real difference, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career with brighthush.

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Join brighthush Today!

Become part of a team that’s redefining credit, one chat at a time. Your expertise, empathy, and enthusiasm will help us create a more inclusive financial future for everyone. Apply now and start your journey with brighthush.