[Remote] Operations Analyst I (DCR)

Note: The job is a remote job and is open to candidates in USA. TRR Total Renal Research Inc is hiring an Operations Analyst I to provide operational and systems support for DaVita Clinical Research. The role manages clinical trial management system workflows, study builds, data quality, reporting, and end-user support to help ensure smooth trial operations.

Responsibilities

• Manages the setup, configuration, and maintenance of clinical trial study builds in CTMS platforms (Clinical Conductor Enterprise, RealTime-CTMS) by translating approved clinical study protocols and executed agreements into actionable system configurations
• Executes routine month-end clinical trial operational activities within established deadlines by performing subject visit approvals and study milestone tracking across assigned trials
• Administers participant stipend card operations with card assignment validation and tracking
• Maintains high data quality standards across CTMS and connected clinical databases through routine audits and data validation checks
• Generates and distributed reports as requested by stakeholders
• Configures and maintains study personnel, investigator profiles, clinical sites, and vendor/facility records under the direction of manager
• Provides frontline end-user support, answers routine system inquiries, manages user access requests, and escalates complex technical issues to senior team members
• Follows established department and organizational policies and procedures
• Contributes to the maintenance of internal process documentation and user guides
• Actively participates in team meetings, 1:1 coaching sessions, and continuous learning opportunities to deepen clinical research and systems knowledge

Skills

• BS/BA in science, statistics or related field required including Biostatistics, Data Science, Economics, Computer Science
• Prior experience with or exposure to Clinical Trial Management Systems (e.g., Clinical Conductor Enterprise [CCE], RealTime-CTMS) or clinical databases (e.g., EDC, Medidata RAVE)
• Intermediate to advanced proficiency in Microsoft Excel (e.g., VLOOKUP/XLOOKUP, pivot tables, data sorting/filtering, formatting) and Microsoft Office 365 Suite
• High attention to detail with strong analytical and problem-solving skills; ability to identify patterns, data errors, and numerical inconsistencies
• Exposure to data analytic platforms, including experience within Power BI and/or R
• Commitment to and role model of DaVita's values with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
• Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through
• Ability to work effectively in both remote and team-oriented environments
• Must be detail oriented with strong analytical, organizational and communication skills
• Deals with confidential information and/or issues using discretion and judgment
• Experience working with Tableau, research databases (i.e. RAVE, Medidata), Clinical Trial Management Systems is strongly preferred

Benefits

• Remote position with the flexibility to be based anywhere in the United States.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment: medical, dental, vision, 401(k) match, paid time off, and PTO cash out.
• Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more.
• Professional development programs to help strong performers grow within their career, and on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Company Overview

Company H1B Sponsorship