[Remote] Patient Education Specialist Lead

Note: The job is a remote job and is open to candidates in USA. Gifthealth is hiring a Patient Education Specialist Lead to oversee its Patient Education Specialists and deliver effective patient-care education. The role leads team performance, supports patient and client experiences, resolves complex issues, and ensures operational and regulatory compliance.

Responsibilities

• Supervise and mentor a strong Patient Education Specialist team to support patient and client success
• Oversee nursing functions within the team of Patient Education Specialists
• Ensure all team members follow standard operating procedures and comply with federal and state regulations
• Create an environment that enables customers to feel welcome, important and appreciated
• Monitor and provide feedback to team members regarding quality of patient interactions, work queue volume and management, and client-defined SLAs
• Work from workflow queues to maintain appropriate volumes and turn-around-times
• Document patient encounters in accordance with clinical, regulatory, and organizational requirements to ensure accurate communication and care coordination
• Assess patient understanding, barriers, and readiness to learn, using clinical expertise to adjust teaching methods and ensure effective comprehension of health information
• Provide one-on-one and group education sessions, explaining diagnoses, medications, procedures, and care instructions to improve patient outcomes and engagement
• Partner cross-functionally to resolve complex patient issues, improve satisfaction metrics, and ensure exceptional patient experiences
• Ensure all team members obtain and maintain required licensure, completing courses, continuing education (CE), and compliance training in accordance with state board requirements and company policy
• Review and provide recommendations to update workflows, job aids, and other department resources
• Create and maintain evidence-based educational materials, including handouts, digital resources, and teaching tools that meet regulatory and organizational standards

Skills

• Bachelor's degree in nursing (Required)
• Active, unrestricted RN license (Required)
• 3-5 years of clinical nursing experience (Required)
• Knowledge of nursing principles, practices, and standards of care; adult learning principles; common medical conditions, treatments, medications, and diagnostic procedures; regulatory and accreditation standards, and patient-centered communication (Required)
• Excellent written, verbal, and interpersonal communication skills (Required)
• Collaboration and teamwork skills (Required)
• Strong assessment, documentation, and EMR skills (Required)
• Ability to design or update educational materials to tailor to individual patient needs (Required)
• Training in Pediatric and Adult education principles; Certified Diabetes Care and Education Specialist; Prior Authorization experience; Obesity & Disease Management (Preferred)
• 3-5 years nursing leadership (Preferred)
• 5+ years of clinical nursing experience (Preferred)
• Knowledge of pharmacy operations, chronic disease management, preventative care, and wellness education; and emerging treatment protocols (Preferred)
• Curriculum development, advanced presentation, and group facilitation skills (Preferred)
• Data tracking and educational outcome evaluation skills (Preferred)
• Ability to analyze patient education trends (Preferred)

Benefits

• Hybrid, Remote work arrangement

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