[Remote] Pharmacy Technician, Customer Service, REMOTE US

Note: The job is a remote job and is open to candidates in USA. NTT DATA Services is an IT and business services company providing outsourcing, automation, and digital solutions. The Pharmacy Technician supports a criteria-based prior authorization process by assisting callers, documenting reviews, escalating clinical questions to pharmacists, and processing prior authorization requests through multiple channels.

Responsibilities

• The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc. providing professional and courteous phone assistance to all callers through the criteria based prior authorization process
• Maintains complete, timely and accurate documentation of reviews
• Transfers all clinical questions, escalations and judgement calls to the pharmacist team
• The Tech I will also assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auth’s received via fax and ePA, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team

Skills

• Minimum 1 year of inbound call center experience
• Strong customer service and communication skills
• High School Diploma/GED
• Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred
• Pharmacy Technician experience strongly preferred

Benefits

• Remote work arrangement
• Medical, dental, and vision insurance
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits

Company Overview

Company H1B Sponsorship