Dutch and French Customer Experience Advisor – Valencia – Remote & Onsite – Join brighthush

About brighthush

brighthush is a leading global retailer that transforms everyday moments into unforgettable memories. With a portfolio that spans personalized photo books, custom photo cakes, and a range of creative print products, we empower customers to capture and celebrate life’s most precious stories. Our mission is simple: to make every interaction feel personal, joyful, and effortless.

Operating in over 30 countries, brighthush has built a reputation for innovation, quality, and exceptional customer service. We’re proud to be a brand that people trust to preserve their memories, and we’re constantly expanding our reach into new markets. Our Valencia office is a vibrant hub where creativity meets technology, and where our team members thrive in a culture that values collaboration, continuous learning, and a healthy work‑life balance.

Why Valencia?

Valencia is a city that blends Mediterranean charm with modern dynamism. From its sun‑kissed beaches and lush parks to its world‑class restaurants and lively nightlife, Valencia offers a lifestyle that attracts young professionals and expats alike. The city’s mild climate, affordable living costs, and excellent public transport make it an ideal base for those looking to combine career growth with a high quality of life.

At brighthush, we’re excited to bring our global vision to Valencia, and we’re looking for talented individuals who want to be part of a team that’s shaping the future of personalized retail.

Position Overview

As a Multilingual Customer Experience Advisor at brighthush, you’ll be the frontline voice that connects our customers with the products and services they love. You’ll handle inquiries across phone, chat, and email in both Dutch and French, ensuring every interaction is friendly, efficient, and memorable.

In this role, you’ll:

• Respond to customer questions about product availability, order status, and customization options.
• Guide customers through the creation of personalized photo books and photo cakes, offering creative suggestions and troubleshooting technical issues.
• Escalate complex issues to the appropriate internal teams while maintaining a positive customer experience.
• Maintain accurate records of customer interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Contribute to continuous improvement initiatives by sharing insights on common customer pain points and suggesting process enhancements.

Key Responsibilities

• Customer Support Excellence: Deliver high‑quality support across multiple channels (phone, chat, email) in Dutch and French.
• Product Knowledge: Master the full range of brighthush products and services to provide accurate, up‑to‑date information.
• Issue Resolution: Resolve customer inquiries and complaints efficiently, ensuring a positive outcome and customer satisfaction.
• Data Management: Log all customer interactions accurately in our CRM, following data protection policies.
• Team Collaboration: Work closely with the Sales, Fulfillment, and Technical Support teams to resolve complex issues.
• Continuous Learning: Participate in ongoing training sessions and stay current with product updates and industry trends.
• Process Improvement: Identify recurring issues and propose solutions to improve the customer journey.

Essential Qualifications

• Fluent in Dutch (native or near‑native) and proficient in French (minimum B1/B2).
• Strong written and verbal communication skills in both languages.
• Basic computer literacy and proficiency with CRM systems, email platforms, and chat software.
• Excellent listening skills and a genuine passion for helping others.
• Ability to work independently and as part of a cross‑functional team.
• High level of professionalism, empathy, and patience in dealing with diverse customer needs.

Preferred Qualifications

• Previous experience in a customer service or support role, preferably in retail or e‑commerce.
• Experience with multilingual support or a background in international customer relations.
• Knowledge of the photo‑printing industry or related creative products.
• Familiarity with Spanish or Spanish‑speaking customers (an advantage but not required).
• Experience using ticketing systems such as Zendesk, Freshdesk, or similar.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in Dutch and French.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Time Management: Efficiently juggle multiple support channels while meeting response time targets.
• Adaptability: Thrive in a fast‑paced, evolving environment with frequent updates to products and processes.
• Team Spirit: Collaborate with colleagues across departments and share best practices.
• Customer‑Centric Mindset: Put the customer first in every interaction, ensuring a delightful experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Advisor, you’ll have the opportunity to:

• Progress to a Senior Advisor role, taking on more complex cases and mentoring new hires.
• Transition into a Team Lead or Team Manager position, overseeing a group of advisors and shaping team strategy.
• Become a Customer Experience Trainer, designing training modules and delivering onboarding sessions for new hires.
• Explore cross‑functional roles in Sales, Product Development, or Marketing, leveraging your customer insights.
• Participate in our Leadership Development Program, which includes workshops, mentorship, and project assignments.

We also offer regular internal workshops, access to online learning platforms, and a stipend for professional certifications.

Work Environment & Culture at brighthush

Our Valencia office is a modern, open‑plan space that encourages collaboration and creativity. We value:

• Flexibility: Remote work options from your home in Valencia or Alicante, with a flexible schedule that balances personal and professional commitments.
• Inclusivity: A diverse team that celebrates different cultures, languages, and perspectives.
• Innovation: A culture that rewards new ideas, experimentation, and continuous improvement.
• Well‑being: Regular wellness activities, team outings, and a supportive environment that prioritizes mental and physical health.
• Community: Engagement with local events, volunteer opportunities, and partnerships with community organizations.

Compensation & Benefits

• Competitive Salary: Market‑aligned remuneration based on experience and performance.
• Health Insurance: Comprehensive medical coverage for you and your dependents.
• Relocation Package: €150 flight reimbursement and assistance with finding accommodation.
• Signing Bonus: Bonus awarded after successfully completing the first two months of employment.
• Training: Three weeks of full‑time, immersive training to equip you with the knowledge and skills you need.
• Flexible Hours: 24–39 hours per week, with a fixed schedule that includes weekdays and one weekend per month.
• Professional Development: Access to internal and external training programs, conferences, and certifications.
• Employee Perks: Discounts on brighthush products, wellness programs, and a supportive work environment.

How to Apply

If you’re passionate about delivering outstanding customer experiences, fluent in Dutch and French, and eager to grow within a dynamic, global brand, we’d love to hear from you. Submit your application through the link below, and let’s explore how you can become a key part of the brighthush team in Valencia.

For any questions about the role or the application process, feel free to email us at [email protected].