[Remote] Principal Consultant (Remote/Flexible)

Note: The job is a remote job and is open to candidates in USA. Aprimo is hiring a Principal Consultant for its Professional Services team. The role drives services sales, leads marketing operations software implementations, provides advisory and delivery assurance, and manages projects and customer relationships.

Responsibilities

• Support Service Directors through the pre-sales process by responding to RFPs/RFIs, development of services estimates, proposals, and presentations
• Lead solution visioning, project definition, and value realization workshops to define initial roadmap, project scope, and success metrics
• Provide advisory services throughout the implementation process, including delivery assurance for alliance partners
• Develop and foster a trusted advisor relationship with the customer such that implementation activities are closely aligned with the customer’s business goals
• Serve as the project manager on assigned engagements, owning the project plan, schedule, milestones, and dependencies
• Lead project kickoff, status meetings, steering committee updates, and executive communications
• Manage scope, budget, and hours against the statement of work, and run change control when scope shifts
• Identify, track, and escalate risks, issues, and decisions, and drive them to resolution
• Coordinate customer, Aprimo, and partner resources, including onshore and offshore consultants
• Maintain project documentation, financial forecasts, and delivery reporting using Aprimo’s standard tools and methodology
• Coordinate and enable small teams of resources to configure the application as appropriate
• Balance portfolio of multiple concurrent projects of varying scale and complexity, in either the consultant or the project manager role
• Work closely with Customer Success team to ensure smooth transition for continued client satisfaction across the customer journey
• Participate in customer health checks and account recovery efforts when required
• Develop solution and project management best practices, templates, and delivery tools
• Become certified on the Aprimo platform and related Marketing Services
• Additional responsibilities and duties may be assigned as required

Skills

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or in a related field, or equivalent professional experience
• 7+ years of experience implementing digital asset management, marketing operations, or other B2B software
• 3+ years of experience managing software implementation projects, including scope, schedule, budget, and risk management
• Proposal and estimation development experience, including the ability to effectively sell business value to customers
• Self-starter mentality with the ability to work independently
• Strong presentation skills with the ability to lead customer discussion and effectively tailor messaging based on the audience and subject matter
• Comfortable switching between hands-on consulting and project management, sometimes on the same engagement
• Strong organizational skills and the ability to prioritize across multiple concurrent projects
• Resourceful and creative troubleshooting skills
• Strong grasp of marketing challenges and opportunities marketers face across industries
• Proven ability to interact with all levels of an organization with technical and non-technical customers, attain relevant technical and business requirements, and articulate comprehensive solutions
• Self-motivated and disciplined to achieve result (new sales, revenue delivery, or projects) with minimal day to day direction
• Enterprise software experience
• Marketing or MarTech experience
• Project management certification (PMP, PMI-ACP, or similar)
• Aprimo certifications: Digital Asset Management, Marketing Productivity, Plan & Spend (or willingness to earn them)

Benefits

• Flexible work schedules; positions allow entirely remote or hybrid working arrangements.
• Medical benefits with low premiums and choice of two programs (PPO or High Deductible), beginning on the first day of employment.
• Dental benefits with choice of two programs (PPO or HMO), beginning on the first day of employment.
• Vision benefits program, beginning on the first day of employment.
• Health savings account (HSA), beginning on the first day of employment.
• Flexible spending accounts (FSA) for medical care, dependent care, and commuter/transit benefits, beginning on the first day of employment.
• 401(K) savings plan that matches the first 4% of compensation at 100%, and the next 2% at 50%.
• Basic life insurance covered at 100% and twice the base salary, with additional voluntary/optional coverage available.
• Disability insurance covered at 100% for 10 weeks for short term disability and covered at 50% for long term disability.
• For biological and adoptive parents, maternity leave is paid at 100% for up to twelve weeks and paternity leave is paid at 100% for two weeks.
• Employee Assistance Program (EAP) that provides employees with mental health resources and therapy consulting.
• Access to Udemy, an online learning platform featuring over 200,000 courses.

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