[Remote] Principal Platform Software Engineer

Note: The job is a remote job and is open to candidates in USA. Oracle is a cloud and AI solutions company seeking a Principal Platform Software Engineer for its OCI Incident Response team. The role focuses on detecting, triaging, and mitigating cloud service-impacting incidents, designing resilient distributed systems, and automating incident management to improve service availability, security, scalability, and performance.

Responsibilities

• Solve complex problems related to infrastructure cloud services and automate common tasks to ensure continuous availability with minimal human intervention
• Command and coordinate SMEs and service leaders to restore services as quickly as possible during major incidents, while keeping accurate and timely data on the progress of such incidents
• Utilize a deep understanding of cloud computing design patterns and their dependencies to mitigate complex major incidents
• Embed a methodical approach to troubleshoot large, complex, interconnected systems used in incident detection and orchestration
• Document pertinent information related to incidents that aids process improvement, identifies deviations, and enables the creation of an incident knowledge base
• Monitor and evaluate high-level service and infrastructure dashboards, taking action to address identified anomalies
• Identify opportunities and take ownership of automation and/or continuous improvement of incident management process steps and best practices
• Define and document the technical architecture of large-scale distributed systems
• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services
• Be responsible for the design and delivery of the mission-critical stack, with a focus on security, resiliency, scalability, and performance
• Partner with development teams to define operational requirements for product roadmaps
• Articulate the technical characteristics of services and technology areas, and guide development teams to engineer and add premier capabilities to the Oracle Cloud service portfolio
• Act as the ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs)

Skills

• Applicants are required to read, write, and speak the following languages: English
• Years: 6 to 10+ years
• Bachelor's degree or higher in Computer Science or relevant work experience
• 7+ years' experience in Software Development Engineering
• Must have public cloud operations experience (e.g., AWS, Azure, GCP, OCI)
• Strong operations experience in a cloud-based environment
• Demonstrate clear understanding of automation and orchestration principles
• Experience having worked in at least one modern object-oriented programming language
• Experience with professional software engineering standard methodologies such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations
• Familiarity with infrastructure automation tools such as Chef, Ansible, Jenkins, Terraform
• Excellent expertise with several of following technologies: Infrastructure-as-a-Service, CI/CD systems, Docker, RESTful APIs, log analysis tools, debugging tools
• AI tools and agentic experience preferred

Benefits

• May be eligible for bonus, equity, and compensation deferral.
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
• Volunteer programs
• Flexible medical, life insurance, and retirement options

Company Overview

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