[Remote] Professional Services Consultant

Note: The job is a remote job and is open to candidates in USA. Gong provides an AI-powered Revenue AI Operating System that helps revenue teams understand customers, automate sales workflows, and close more deals. The Professional Services Consultant will guide Mid-Market and Small Enterprise customers through deployment and initial adoption of the Gong platform, managing process mapping, solution configuration, quality assurance, and change management across multiple projects.

Responsibilities

• Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution
• Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements
• Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation
• Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live
• Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare
• Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment
• Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools)
• Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides
• Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities

Skills

• Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps)
• Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure)
• Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics)
• Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams
• Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams
• 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations

Benefits

• Medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Company Overview

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