[Remote] Professional Services Specialist - Dedicated Account

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on keeping people safer everywhere. The Professional Services Specialist will act as the dedicated technical expert for a strategic enterprise account, ensuring the operation and upgrade of video security and access control systems while providing exceptional customer service.

Responsibilities

• Perform on-site installation, configuration, and maintenance of Avigilon Unity Video and Access Control environments following Motorola’s best practices
• Lead the planning and execution of large-scale system upgrades across this client’s sites, including licensing validation, firmware and software updates
• Provide technical expertise regarding all video and access control system components
• Conduct site audits, system certifications, and acceptance test plans
• Support the coordination and execution of annual preventative maintenance, tracking compliance with contractual SLA's and response timelines
• Produce formal PM reports identifying; tested systems, deficiencies, corrective actions taken, lifecycle and replacement recommendations
• Troubleshoot technical issues to determine root causes, review logs, deploy fixes, and suggest preventative measures to improve overall processes
• Respond to system outages and deficiencies leading technical incident response and resolution with Motorola and Avigilon support teams
• Set up, configure and test advanced analytics
• Conduct in-person and remote product demonstrations and lead technical discussions
• Develop and maintain strong, productive relationships with the client’s internal IT staff, system integrators, and key security stakeholders
• Communicate effectively with internal MSI cross-functional teams (Sales, SEs, Project Management, Customer Success) regarding project scope, schedules, and deliverables

Skills

• A Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or Technology
• Must have one of the following Certifications such as, (but not limited to): CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• 5+ years of relevant field experience in a Video Management System (VMS) and Access Control (ACM) environment
• 5+ years of relevant experience in an IT environment
• Strong knowledge in networking and system design
• Demonstrated experience in large-scale, multi-site, or mission-critical environments
• Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, PoE, POS, Access Control and intrusion systems
• Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix and other industry players is a plus
• Experience deploying a VMS and cameras from the ground up
• Understanding of network and PoE requirements for physical security
• Knowledge and recent experience with programming and APIs is preferred
• Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution
• Develop a strong understanding of Motorola Solutions(Avigilon) Video and/or Access Control products
• Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality
• Well-developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels
• Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates, manage customer expectations, and handle complex situations while troubleshooting critical issues

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

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