Remote Position
[Remote] Program Analyst - Training Consultant
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Trilogy Federal seeks an Informatics Program Analyst to support a federal healthcare customer as an embedded member of a Tier 1 SME team. The role analyzes VHA healthcare informatics and Oracle Health/Federal EHR workflows, coordinates user support and training, and recommends improvements to workflows, programs, and adoption.
Responsibilities
- Analyze healthcare informatics operations, EHR workflows, user feedback, and recurring support or training gaps to identify improvements
- Embed with Tier 1 SMEs and coordinate site-specific user-support and refresher-training requests with local contacts and training stakeholders
- Collect, validate, and analyze qualitative and quantitative support, adoption, and program data; develop concise metrics, reports, and status updates
- Identify recurring user issues and recommend appropriate training, coaching, job aids, communications, or workflow improvements
- Advise SMEs and training owners on revisions to FAQs, job aids, training materials, and user guidance following system or policy changes
- Support EHR Go-Live and Post Go-Live activities through issue tracking, program coordination, adoption monitoring, and process analysis
- Track activities, milestones, risks, and outcomes; evaluate whether support interventions address gaps and communicate recommendations to stakeholders
Skills
- Bachelor's degree in Health Informatics, Healthcare/Business Administration, Data Analytics, Information Systems, or related field
- At least 5 years of relevant program, business, operations, or healthcare informatics analysis experience
- Relevant clinical informatics experience in a Veterans Administration healthcare setting
- Experience evaluating operations or programs using qualitative and quantitative methods, analyzing data, and developing metrics, reports, and decision-support materials
- Strong analytical, problem-solving, communication, and stakeholder collaboration skills
- Ability to meet Federal/VA security, privacy, and information-security requirements, obtain a Public Trust clearance
- Oracle Health/Cerner Millennium, FEHR, VA VistA/CPRS, and VHA EHR modernization or Post Go-Live experience
- Experience delivering or coordinating EHR workflow training, refresher sessions, workshops, office hours, coaching, and site-specific end-user support
- Skill identifying learning needs, proficiency gaps, recurring user issues, and adoption barriers; recommending and assessing support interventions
- Experience preparing or updating job aids, FAQs, training content, knowledge articles, and end-user communications with SMEs
- Experience working with Tier 1 SME teams, training stakeholders, distributed sites, and change-management initiatives
- Familiarity with dashboards, performance measurement, learning platforms, and SAFe/Agile teams
Benefits
- Health, dental, and vision plans
- Optional FSA
- Paid parental leave
- Safe Harbor 401(k) with employer contributions 100% vested from day 1
- Paid time off and 11 paid holidays
- No cost group term life/AD&D plan, and optional supplemental coverage
- Pet insurance
- Monthly phone and internet stipend
- Tuition and training reimbursement
- Remote work
Company Overview